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Avaya Oceana® Solution Support Sample Questions:

1. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A) WAlMRestService
B) ORCRestService
C) CustomerControllerService
D) AgentControllerService

2. Which statement correctly describes the Avaya Oceana Monitor?

A) It provides a single location to view the status of the UAC Oceana component.
B) It provides a single location to view the status of Cluster1 components.
C) It provides a single location to view the status of each supported Oceana component.
D) It provides a single location to view the status of the UCM Oceana component.

3. A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A) From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
B) From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
C) From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
D) From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes

4. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) DNIS Number
B) Caller ID
C) WorkRequestID
D) Contextld

5. Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?

A) It should match the Switch Connection Name in the AES server.
B) It should match the Communication Manager host name.
C) It should match the Communication Manager IP address.
D) It should match the Communication Manage FQDN.

Solutions: