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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. An Administrator at a government agency has created a new version of their "Business Re- Opening" Inspection by cloning and updating the Action Plan Template. However, upon selecting the "Business Re- Opening" Action Plan, the inspection generated is still based on the old Action Plan Template. What is most likely the reason for this issue?

A) The new Action Plan Template has the same name as the previous template.
B) The new Action Plan Template has not been activated
C) The Inspection Type has not been updated with the new Action Plan Template.
D) The Inspection Type must also be cloned to create a new version for users to select.

2. A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?

A) Integrate the BRE with Decision Explainer.
B) Create an Apex Trigger to document the decision steps performed.
C) Add the Decision Explainer Log History component to the Lightning record page(s).
D) Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
E) Assign the Decision Explainer Permissions Set License to the appropriate user(s).

3. Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bobahaven to protect the application forms?

A) Enable the Salesforce Spam Check for Experience Sites.
B) Set the external organization-wide default sharing settings for grant applications objects to Private.
C) Implement spam checking for Bobahaven's Experience Site forms using CAPTCHA.
D) Provide constituents with a search page on Bobahaven's website to look up application reference numbers and check the applications progress.
E) Deploy grant application OmniScripts on Bobahaven's Experience Site pages set to 'Requires Login.'

4. Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
B) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
C) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
D) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.

5. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?

A) The 'Enable Notes' permission has not been selected for the new inspector.
B) The Salesforce user for the new inspector is disabled.
C) Person Account Models have not been enabled on the org.
D) Action Plans Permission Set has not been assigned to the new inspector.

Solutions: