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| Section | Weight | Objectives |
|---|---|---|
| Installed Base | <8% | - Use in service tickets |
| User Management | 8%-12% | - Maintain employees, business roles and users - Set up data access restrictions |
| Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| Integration | 8%-12% | - Pre-packaged integration scenarios - System integration best practices |
| Registered Products | <8% | - Use in service tickets |
| Organizational Management | 8%-12% | - Work distribution rules - Organizational structure setup |
| Warranty Management | <8% | - Warranty determination and processing |
| Service Contracts | 8%-12% | - Contract creation and assignment - Entitlement determination |
| Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
| Reporting and Analytics | 8%-12% | - Standard reports and dashboards - Basic custom reporting |
| Service Request Management | 12%-16% | - Escalation and routing rules - Service level agreements (SLA) - Create and process service tickets |
1. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A) Hotmail
B) Whatsapp
C) Google maps
D) Mindtouch
2. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.
A) The define exceptions steps is disabled.
B) The system uses the first rule that applies when making territory assignments.
C) Additional fields become available for territory determination.
D) More than one set of territory rules become active.
3. You need to maintain an installed base
How can you prevented from selecting it in a ticket while you make these changes?
A) Add new inactivate item to the structure of the installed base
B) Keep the installed base in the "in preparation" status
C) Download the installed base for offline editing
D) Use an action to block the installed base if it is activate.
4. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.
A) Assign a page layout to achieve dynamic user interfaces.
B) Enter default extension field values based on business logic
C) Create an extension field and define its properties
D) Create a code list restriction for standard and extension fields
5. When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A) You want another user to review a business object before it is processed further
B) You want to define multiple review steps for the same business object
C) You want to define multiple review processes for the same business object
D) You want an administrator to activate a custom business object
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,C | Question # 3 Answer: A,B | Question # 4 Answer: C,D | Question # 5 Answer: B,D |
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