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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Aussagen ist die BESTE Definition eines Ereignisses?

A) Jedes erkennbare oder erkennbare Ereignis, das für die Verwaltung der IT-Infrastruktur von Bedeutung ist
B) Verringern oder Beseitigen der Ursache eines Vorfalls oder Problems
C) Die unbekannte Ursache eines oder mehrerer Vorfälle
D) Eine ungeplante Unterbrechung eines IT-Service

2. Ein Prozessverantwortlicher wurde mit einem "I" in einer RACI-Matrix identifiziert. Welches der folgenden Dinge wird von ihnen erwartet?

A) Eine Aktivität verwalten
B) Erzählen Sie anderen über den Fortschritt einer Aktivität
C) Bleiben Sie über den Fortschritt einer Aktivität auf dem Laufenden
D) Führen Sie eine Aktivität aus

3. Welche der folgenden Verfügbarkeitsverwaltungsaktivitäten? Wird als proaktiv angesehen und nicht als reaktiviert
1. Überwachung der Systemverfügbarkeit
2. Designing Verfügbarkeit in eine vorgeschlagene Lösung

A) 1 nur
B) 2 nur
C) Keine der oben genannten
D) Beides

4. Die Informationen, die an die Dienstumstellung übergeben werden, um die Implementierung eines neuen Dienstes zu ermöglichen, werden als was bezeichnet?

A) Ein Service Design Package (SDP)
B) Ein neues Servicepaket (NSP)
C) Ein Service Level Package (SLP)
D) Ein Service Transition Package (STP)

5. Für das Entfernen oder Einschränken der Nutzungsrechte für einen IT-Service ist welcher Prozess verantwortlich?

A) Zugriffsverwaltung
B) Incident Management
C) Änderungsmanagement
D) Erfüllung anfordern

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