The Beryl Institute CPXP Exam : Certified Patient Experience Professional

  • Exam Code: CPXP
  • Exam Name: Certified Patient Experience Professional
  • Updated: Aug 17, 2026
  • Q & A: 152 Questions and Answers

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About The Beryl Institute CPXP Exam Questions

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The Beryl Institute CPXP Exam Syllabus Topics:

SectionObjectives
Design and Innovation- Innovation Methods
- Service Design Thinking
- PX Program Development
- Journey Mapping
Organizational Culture and Leadership- Leadership Rounding
- Strategic Role of Patient Experience
- Employee Engagement
- Culture Change
Partnership and Advocacy- Service Recovery
- Patient & Family-Centered Care
- Effective Communication
- Patient Rights and Advocacy
Measurement and Analysis- Statistical Concepts
- HCAHPS
- Survey Methodology
- Translating Data into Action

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What is the first step in the Kotter 8-Step process for leading change?

A) State a clear strategic vision.
B) Build a guiding coalition.
C) Create a sense of urgency.
D) Identify change objective.


2. Which of the following is an identified barrier to care for those in marginalized populations?

A) Ease of access
B) Poor communication
C) Lack of community partnerships
D) Fear of stigma


3. Which is the BEST method to motivate staff to make patient-centered changes?

A) Read a patient complaint letter.
B) Post organizational scores in the lobby.
C) Invite a former patient to share his or her story.
D) Post department and unit scores in the breakroom.


4. Which is the BEST method for reviewing patient experience survey results and identifying the appropriate indicators for targeted improvement work?

A) Work with unit or practice leaders and ask them which indicators they want to work on.
B) Intervene with survey items that are ranked the lowest in relation to the peer group.
C) Use a priority index or correlation analysis to identify indicators for intervention.
D) Identify the lowest scoring survey items and determine interventions for improvement.


5. Which should be the FIRST step in implementing a bedside shift report as a new process?

A) Establishing with staff why they need to change their current practice
B) Providing education to staff about how to do shift report at the bedside
C) Having nurses commit in writing that reports will occur at the bedside
D) Mandating the expectation that shift report must occur at the bedside every time


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D
Question # 3
Answer: C
Question # 4
Answer: C
Question # 5
Answer: A

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