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Pegasystems Certified Pega Senior System Architect 25 Sample Questions:

1. Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR).
What is the best way to implement this requirement?

A) Use a ToWorklist router and Pega's Get Next Work functionality
B) Use a To Work basket router and Pega's Get Next Work functionality
C) Use a To Leveled Group router and Pega's Get Next Work functionality
D) Use a ToWorkGroup router and Pega's Get Next Work functionality

2. Which variable in the assignment urgency calculation allows a user to increment the service level urgency on a case-by-case basis?

A) .pyUrgencyAssignAdjust.
B) .pxUrgencyAssignSLA.
C) .pxUrgencyWork.
D) .pxUrgencyAssign

3. What application do you use to perform remote logging?

A) Performance Profiler
B) Database trace
C) Logging Level Settings tool
D) System Management Application (SMA)

4. The PegaRULES Log Analyzer (PLA) is a standalone web application available from the Marketplace on Pega Community.

A) TRUE
B) FALSE

5. Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
- The customer service agent may request additional information from the customer.
- The merchant is notified and given 15 days to dispute the fraud claim.
- If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to their account.
How do you name the step where the agent investigates the claim for fraud?

A) Claim Investigation
B) Investigate Fraud
C) Fraud Claim
D) Investigate Claim

Solutions: