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PMI Project Management Office Certified Professional Sample Questions:

1. In recent months, a company was contracted to deliver several projects requiring specialist technical resources. Several clients have begun to complain about the limited availability of the specialist technical resources, which will impact their project timelines.
What should the PMO professional do to help solve the problem?

A) Support delivery managers and sales representatives in managing relationships with clients.
B) Invite project managers to hire additional skilled resources to face the high number of simultaneously running projects.
C) Request that the sales representatives review the contracts and deadlines that the company has taken responsibility for.
D) Suggest the centralization of project resource management and align the project plans to their availability.

2. A PMO was set up in a large organization with a highly skilled PMO professional appointed to lead it. The sponsor agreed to give the PMO professional all the necessary resources from the beginning. The PMO professional and team immediately progressed with the implementation of accepted project management methodologies and internationally recognized practices and tools. At the end of the year, executive leadership raised concerns about the PMO ' s performance.
What should the PMO professional have considered during the service catalog development?

A) The PMO professional should have interviewed other members of the executive leadership team and not just the PMO sponsor.
B) The PMO professional should have benchmarked against the experience of successful PMOs from other organizations.
C) The PMO professional should have identified the needs of all of the customer groups and adapted the service catalog based on their pain points and expectations.
D) The PMO professional should have surveyed the portfolio, program, and project managers because they are the ones using the methodologies and tools.

3. After identifying the needs and expectations of PMO customers, the PMO professional recommends introducing a new service to effectively meet these needs within the specified timeframe. However, new regulations were recently introduced, and the company must comply with them before launching the new PMO service, which will affect the timeline for its implementation.
What should the PMO professional do?

A) Assess the impact of the new regulations on the timeline and communicate changes to PMO customers.
B) Delay the introduction of the service until the regulations are fully implemented.
C) Cancel the service implementation altogether to avoid any potential compliance risks.
D) Proceed with the original timeline in order to meet the PMO customer expectations.

4. A PMO professional for an engineering company was contacted by a newly hired project manager who wanted to submit an urgent change request to reset the baseline for the project schedule. The project manager did not understand the process for submitting such a request. Because this project is critical for the company, any delays might put the project at risk.
What should the PMO professional do?

A) Tell the project manager to refer to the organizational process assets (OPAs) for the change request template and provide support as needed.
B) Ensure that the project manager attends the required training that will provide more information about the change management process.
C) Support the project manager in creating the change request and guide the project manager through its submission and approval.
D) Instruct the project manager to follow the project management governance model, which has predefined processes and procedures for change requests.

5. A PMO Professional works for a large retail corporation undergoing a significant organizational restructuring.
As part of the restructuring, a new enterprise resource planning (ERP) system is being implemented to streamline operations and improve efficiency across all departments. However, midway through the implementation, resistance to change emerges among department heads, leading to delays and decreased employee morale.
Which action should the PMO Professional take to address this issue?

A) Delegate responsibility for managing the resistance to the project manager overseeing the ERP implementation and focus on other PMO responsibilities.
B) Convene a meeting with department heads to understand their concerns and actively involve them in the change management process, emphasizing benefits and addressing misconceptions or fears.
C) Revert to the old system to appease resistant department heads and postpone the ERP implementation indefinitely.
D) Proceed with the ERP implementation as planned, disregarding resistance, and enforce compliance through disciplinary actions if necessary.

Solutions: