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Salesforce Certified Slack Administrator Sample Questions:

1. In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)

A) A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.
B) A manager schedules time to thoroughly review a product release with their team.
C) A manager is actively brainstorming with the leadership team on new department initiatives.
D) A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.

2. As an Org Admin of a large Enterprise, you perform an annual channel cleanup exercise that includes archiving, deleting, and moving channels to an alternative workspace based on set criteria.
On average, there are around 1,000 channels that meet the criteria during this cleanup.
What is the most effective way to do this?

A) Utilize bulk channel lifecycle management APIs.
B) Request that each channel owner take action.
C) Use Slack's channel management tools.
D) Take action from each channel's settings.

3. You're an Org Admin for an organization with sales associates traveling globally.
You need to ensure Slack mobile access remains secure even if a device is lost or stolen.
What is the best option to increase the likelihood of keeping information on mobile devices secure?
(Select the best answer.)

A) Turn on Mobile Session Duration to invoke an automatic logout from the Slack mobile app after a specified time frame.
B) Require users to sign out of Slack on their mobile device when it's not in use.
C) Do not allow Slack app download on corporate mobile devices.
D) Require mobile devices to have a passcode.

4. You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed frustrations about silos, lack of transparency, and difficulty locating information.
IT leadership asks you to provide metrics that can be tracked over the course of the next year to measure progress toward increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)

A) Percentage of message engagement in org-wide announcements channels in the last six months
B) Number of multi-workspace channels across the organization
C) Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)
D) Number of weekly active members (i.e., active in the last 7 days)

5. You're an Org Admin working on your Slack Enterprise Grid design. You expect a high volume of new workspace requests, and all requests will require admin review.
What should you do to manage this process?
(Select the best answer.)

A) Turn off the workspace request process, and require users to direct message (DM) their workspace admin.
B) Turn off the workspace request process, and create a private channel. Only add members who you want to request new workspaces.
C) Allow all users to request new workspaces, and manually route requests to the correct admin via direct message (DM).
D) Allow all users to request new workspaces, and route the requests into an admin channel where admins can action the requests as a team.

Solutions: