IBM 000-030 Exam : IBM Tivoli Service Request Manager V7.2 Implementation

  • Exam Code: 000-030
  • Exam Name: IBM Tivoli Service Request Manager V7.2 Implementation
  • Updated: Sep 05, 2026
  • Q & A: 202 Questions and Answers

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IBM 000-030 Exam Syllabus Topics:

SectionWeightObjectives
Service Desk Configuration30%- Priority matrix and SLA rules
- Auto-classification and routing
- Ticket creation and templates
- Workflow design and status management
Service Catalog Configuration20%- Approval processes
- Catalog item definition
- Request fulfillment setup
Integration and Customization15%- Integration with Tivoli products
- Customization of user interfaces
- Data import/export and migration
System Setup and Configuration25%- Installation and deployment
- Database configuration
- Server environment setup
- Security and access control
Maintenance and Troubleshooting10%- Backup and recovery procedures
- Performance tuning
- Log analysis and error resolution

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