Microsoft 070-685 Exam : Pro: Windows 7, Enterprise Desktop Support Technician

  • Exam Code: 070-685
  • Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician
  • Updated: Aug 02, 2026
  • Q & A: 191 Questions and Answers

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About Microsoft 070-685 Exam Questions

Salary of Microsoft Certified Desktop Support Technician Professional

The average Salary of a Microsoft Certified Desktop Support Technician

  • Europe - 70204 EURO
  • India - 5762957 INR
  • United State - 76409 USD
  • England - 62061 POUND

Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx

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What are the topics covered in Microsoft 70-685 Exam

Candidates must know the topics before they start of preparation. Because it will really help them in hitting the core. Our Microsoft 70-685 Exam exam dumps will include the following topics:

  • Identifying cause of and resolving networking issues (20-25%)
  • Managing and maintaining systems that run Windows 7 client (20-25%)
  • Supporting mobile users (15-20%)
  • Identifying cause of and resolving security issues (15-20%)
  • Identifying cause of and resolving desktop application issues (20-25%)

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Microsoft 070-685 Exam Syllabus Topics:

SectionObjectives
Topic 1: Support Mobile Users- Resolve remote connectivity issues
- Resolve offline files and synchronization issues
- Configure and troubleshoot mobile devices
Topic 2: Resolve Network Connectivity Issues- Troubleshoot wireless networking issues
- Troubleshoot TCP/IP connectivity
- Resolve remote access and domain connectivity issues
Topic 3: Identify and Resolve New Windows 7 Desktop Support Issues- Resolve application compatibility issues
- Resolve operating system installation and upgrade issues
- Resolve hardware and device driver issues
Topic 4: Resolve Software Configuration Issues- Resolve issues with Windows settings and features
- Resolve issues with desktop applications
- Resolve issues with Internet Explorer and networking applications
Topic 5: Resolve Security Issues- Resolve user account and permissions issues
- Resolve malware and security configuration issues
- Resolve authentication and access issues
Topic 6: Resolve Operating System Issues- Troubleshoot startup and boot issues
- Troubleshoot system security and update issues
- Troubleshoot performance issues

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