The average Salary of a Microsoft Certified Desktop Support Technician
Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx
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| Section | Objectives |
|---|---|
| Topic 1: Support Mobile Users | - Resolve remote connectivity issues - Resolve offline files and synchronization issues - Configure and troubleshoot mobile devices |
| Topic 2: Resolve Network Connectivity Issues | - Troubleshoot wireless networking issues - Troubleshoot TCP/IP connectivity - Resolve remote access and domain connectivity issues |
| Topic 3: Identify and Resolve New Windows 7 Desktop Support Issues | - Resolve application compatibility issues - Resolve operating system installation and upgrade issues - Resolve hardware and device driver issues |
| Topic 4: Resolve Software Configuration Issues | - Resolve issues with Windows settings and features - Resolve issues with desktop applications - Resolve issues with Internet Explorer and networking applications |
| Topic 5: Resolve Security Issues | - Resolve user account and permissions issues - Resolve malware and security configuration issues - Resolve authentication and access issues |
| Topic 6: Resolve Operating System Issues | - Troubleshoot startup and boot issues - Troubleshoot system security and update issues - Troubleshoot performance issues |
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