Avaya 132-S-712-2 Exam : Specialist: Avaya Proactive Contact Solutions Design Elective Exam

  • Exam Code: 132-S-712-2
  • Exam Name: Specialist: Avaya Proactive Contact Solutions Design Elective Exam
  • Updated: Sep 04, 2026
  • Q & A: 62 Questions and Answers

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Avaya 132-S-712-2 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Architecture and Components- CTI and CRM integration concepts
- Dialing engines and campaign management components
- Integration with telephony infrastructure
Topic 2: Campaign Design and Management- Outbound campaign configuration and strategy
- Contact list management and segmentation
- Dialing modes (predictive, progressive, preview)
Topic 3: Reporting and Performance Optimization- System reporting and analytics usage
- Campaign performance metrics and KPIs
Topic 4: Compliance and Best Practices- Do-not-call (DNC) and call suppression rules
- Regulatory compliance in outbound calling
Topic 5: Avaya Proactive Contact Fundamentals- Overview of outbound contact center concepts
- Proactive Contact system positioning in Avaya portfolio

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