A customer with Avaya Aura Contract Center wants to assign five agents to a new skillset in the most efficient way possible.
How would the customer assign the agents to the skillset?

• A. Use the skillset window from the skillset view to assign multiple agents.
• B. Select all five agents from the Agents details window, then drag and drop them to the new skillset.
• C. Use the skillset section in the agent details window to assign the agents at the same time to the new skillset.
• D. Assign the new skillset to that agent's partition.

A customer with Avaya Aura Contact Center has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?

• A. Create an Agent to Skillset Assignment.
• B. Delete a supervisor.
• C. Create a new skillset.
• D. Import a list of agents from a spreadsheet.

A supervisor has created a custom report template and saved it in the Historical Reporting window within a custom group folder.
Who will have access to this report?

• A. only the supervisor who created the report template
• B. all supervisors
• C. any supervisor within the same Supervisor/Reporting Agent group
• D. all supervisors whose user defined partition includes this custom report group

A customer with Avaya Aura Contact Center wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting In queue.
Which section of script would accomplish this scenario?

• A. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter__cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN 0 TO loop_counter cv END WHERE ASSIGN loop_counter__cv + 1 TO Ioop__counter_cv WAIT 30 EXECUTE wait_loop
• B. SECTION wait_loop ASSIGN 1 TO loop_counter_cv WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHERE WAIT 30 EXECUTE watt_loop
• C. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv END WHERE WAIT 30 EXECUTE watt_loop
• D. ASSIGN 1 TO loop_counter_cv SECTION wait_loop WHERE loop_counter_cv EQUALS VALUE 1: GIVE RAN 15 VALUE 2: GIVE RAN 16 VALUE 3: GIVE RAN 17 DEFAULT: END WHERE ASSIGN loop_.counter_.cv + 1 TO loop_counter_cv WAIT 30 EXECUTE wait_loop

The supervisors of your contact center have asked for the ability to perform detailed reporting on why agents are in the NOT READY state.
Which feature in the Contact Center Manager Administration needs to be configured?

• A. Codes
• B. Activity Codes
• C. Reason Codes
• D. Busy Codes