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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)

A. Voice Bundle
B. Basic Bundle
C. Reporting Bundle
D. Advanced Bundle

Question 2

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A. Graphical Designer
B. Visual Designer
C. Call Vectoring
D. Avaya IX™ Orchestration

Question 3

Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A. To increase first contact resolution
B. To increase digital channel usage
C. To increase agent retention
D. To increase self-service usage

Question 4

An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A. 600
B. 700
C. 500
D. 800

Question 5

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

A. Public
B. CPaaS
C. Hybrid
D. Private

Solutions: