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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

A) It adds no additional weight when using the SCCP Dialer Option in 8.0.
B) It adds additional weight for each dialer port that is equal to eight normal agent users.
C) It adds no additional weight when using the SIP Dialer Option in 8.0.
D) It adds additional weight for each dialer port that is equal to five normal agent users.

2. Which three of these statements about QoS in a Cisco Unified Intelligent Contact Management (ICM) solution are correct? (Choose three.)

A) In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
B) The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.
C) Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.
D) The high priority queue for the Private Network should be granted 75 percent of total available bandwidth.
E) The high priority queue for the Private Network should be granted 65 percent of total available bandwidth.

3. Cisco provides a web-based Cisco Unified Communications Sizing Tool as well as a Cisco Unified Communications Manager Capacity Tool. Which statement best identifies the differences between these two tools?

A) The Cisco Unified Communications Manager Capacity Tool allows for growth factors to size the system.
B) The Cisco Unified Communications Sizing Tool provides hardware recommendations for both Cisco Unified Communications Manager and Cisco Unified Contact Center Enterprise.
C) The Cisco Unified Communications Sizing Tool provides Cisco Unified Communications Manager cluster sizing guidance.
D) The Cisco Unified Communications Manager Capacity Tool includes sizing factors for the Cisco Unified Contact Center Enterprise such as outbound dialer ports and mobile agents.

4. Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?

A) show trace
B) show log
C) show debug
D) show level

5. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the bandwidth that is required for the Cisco Agent Desktop and Supervisor Desktop. Using these tables, how much average bandwidth is required to support 200 agents and 20 supervisors at a remote site across the WAN?

A) 3.7 kB/s
B) 7.4 kB/s
C) 8.32 kB/s
D) 6.5 kB/s

Solutions: