Avaya 7497X Exam : Avaya Oceana™ Solution Support Exam

  • Exam Code: 7497X
  • Exam Name: Avaya Oceana™ Solution Support Exam
  • Updated: Aug 29, 2026
  • Q & A: 68 Questions and Answers

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About Avaya 7497X Exam Questions

Avaya Oceana Solution Support 7497X Exam

Avaya Oceana Solution Support 7497X Exam related to Avaya Certified Support Specialist Certification. This exam validates the Candidate knowledge in analyzing and troubleshooting of Avaya components analyze and troubleshoot Avaya Workspace and analyze and troubleshoot Avaya Aura Components, Analyze and troubleshoot Avaya Oceana Workspaces, Analyze and Troubleshoot end-to-end Voice. Network Engineers, Network Administrators, and IT Managers usually hold or pursue this certification and you can expect the same job role after completion of this certification.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21614

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Avaya 7497X Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting Oceana Solutions- Common issue resolution
  • 1. Agent login and workspace issues
    • 2. Routing and interaction failures
      Topic 2: Avaya Oceana Architecture and Components- Core Oceana platform components
      • 1. Oceana Controller and routing logic
        • 2. Oceana Workspaces (Agent/Supervisor experience)
          - Integration with Avaya ecosystem
          • 1. Avaya Aura integration concepts
            • 2. Contact Center and backend services integration
              Topic 3: Security and Access Control- Authentication and authorization
              • 1. Secure access to Oceana services
                • 2. User roles and permissions
                  Topic 4: Deployment and Configuration- System configuration
                  • 1. Routing and workflow configuration
                    • 2. Tenant and user configuration
                      - Installation and deployment models
                      • 1. On-premises deployment considerations
                        • 2. Hybrid integration patterns
                          Topic 5: Operations and Maintenance- Monitoring and troubleshooting
                          • 1. Log analysis and fault isolation
                            • 2. Oceana system monitoring tools
                              - Performance and stability
                              • 1. High availability considerations
                                • 2. Performance tuning basics

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