Microsoft 77-731 Exam : Outlook 2016: Core Communication, Collaboration and Email Skills

  • Exam Code: 77-731
  • Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills
  • Updated: Aug 31, 2026
  • Q & A: 35 Questions and Answers

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About Microsoft 77-731 Exam Questions

Skills measured

  • Manage schedules (35-40%)
  • Manage messages (35-40%)
  • Manage the Outlook environment for productivity (20-25%)
  • Manage contacts and groups (10-15%)

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Microsoft 77-731 Exam Syllabus Topics:

TopicDetails
Topic 1
  • configure Junk Email and Clutter settings
  • flag outgoing messages for follow up
Topic 2
  • Customize reply messages, change text formats for all outgoing messages
Topic 3
  • sort messages by conversation, delete messages, automate repetitive tasks by using Quick Steps
Topic 4
  • manage multiple accounts, add an account Print and save information
  • Navigation Pane, configure reviews
Topic 5
  • save message attachments; preview attachments; save messages in alternate formats
Topic 6
  • Create a message; add or remove message attachments
  • add tracking and voting options
Topic 7
  • Manage the Outlook environment for productivity
  • Print message, calendar, contact, or task information
Topic 8
  • adjust viewing details for calendars, modify calendar time zones
  • set free or busy status for calendar items
Topic 9
  • add cc and bcc to messages; ; request a delivery or read receipt
  • create messages by using Quick Parts

Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx

Microsoft Office Specialist (MOS) 2016 certification exams introduce a new performance-based format for improved testing of a candidate’s knowledge, skills, and abilities using the MOS 2016 programs:

  • The MOS 2016 exam format incorporates multiple projects.
  • MOS 2016 exam task instructions generally do not include the command name, as in previous versions. For example, function names are avoided and are replaced with descriptors. This means candidates must understand the purpose and common usage of the program functionality in order to successfully complete the tasks in each of the projects.

Part of the requirements for: Microsoft Office Specialist: Microsoft Outlook 2016

Download exam skills outline

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