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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
B) Work with an external debt collection agency to ensure customers pay their outstanding amount.
C) Use the Create Payment Plan action in the Contact Center Console.
D) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

2. When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

A) Billing related data
B) Meter reading data
C) Caserdated data
D) Contact data

3. An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

A) Create a multi-site quote.
B) Manage a customer moving out.
C) Set up a payment arrangement.
D) Manage changes to contract clauses.

4. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?

A) Use the external pricing feature to send and receive pricing requests from an external pricing engine.
B) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
C) Install the "Third Party Pricing Application" DataPack from the Process Library.
D) Duplicate the third-party pricing application prices into the Salesforce Price list.

5. An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc feature and the reusing clauses library.
According to the manager's expectations, which template type should the developer choose to gene new contracts?

A) The Velocity Web Template
B) The Microsoft Word Document Template
C) JSON Based Document Template
D) POF Template

Solutions: