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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.
What should the BA include in these requirements?

A) Detailed documentation of technical solution
B) High-level description of required functionality
C) Test scripts to validate requirements

2. Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?

A) The customer should be responsible.
B) The customer should be informed.
C) The customer should be consulted.

3. The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.
Which characteristics make a user story successful?

A) Actionable., Concise, Testable, Solution-oriented, Defined
B) Clean Direct, Concise, Cross Functional, Configurable
C) Independent, Negotiable, Valuable, Estimable. Small, Testable

4. Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?

A) Create a new page layout for the phone.
B) Confirm steps to reproduce the issue.
C) Use performance analyzer to view the assessment.

5. After stakeholders formally signed off on requirements, the business analyst (BA) received numerous emails requesting changes to Salesforce during uses acceptance testing (UAT). The BA quickly became overwhelmed by the requests and needs a way to organize and peritonitis them.
What should the BA use to help them organize these requests?

A) Scope statement specification
B) Change request log
C) Gap analysis document

Solutions: