IBM C4090-971 Exam : IBM Enterprise Storage Technical Support

  • Exam Code: C4090-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Jul 23, 2026
  • Q & A: 55 Questions and Answers

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IBM C4090-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Business Continuity and Data Protection- Availability and recovery solutions
  • 1. Disaster recovery and backup strategies
    • 2. FlashCopy technology
      • 3. Remote replication concepts
        Topic 2: IBM Storage Portfolio Fundamentals- IBM storage product families
        • 1. FlashSystem solutions
          • 2. XIV and tape storage solutions
            • 3. DS8000 and Storwize systems
              Topic 3: Storage Networking- SAN infrastructure
              • 1. Fibre Channel fundamentals
                • 2. Connectivity and zoning concepts
                  • 3. Host attachment considerations
                    Topic 4: Storage Virtualization and Data Management- Virtualization technologies
                    • 1. IBM Spectrum Virtualize features
                      • 2. SAN Volume Controller concepts
                        • 3. Thin provisioning and storage efficiency
                          Topic 5: Installation, Support, and Troubleshooting- Technical support practices
                          • 1. System configuration and maintenance
                            • 2. Performance optimization and service procedures
                              • 3. Problem determination and log collection

                                IBM Enterprise Storage Technical Support Sample Questions:

                                1. Which upgrade is possible for a customer with IBM FlashSystem 840?

                                A) Systems purchased with eight 4 TB flash modules can be expanded to twelve1TB flash modules.
                                B) Systems purchased with eight 2 TB flash modules can be expanded to twelve 4 TB flash modules.
                                C) Systems purchased with eight 2 TB flash modules can be expanded to twelve 2 TB flash modules.
                                D) Systems purchased with eight 4 TB flash modules can be expanded to twelve 2 TB flash modules.


                                2. What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?

                                A) Monitor
                                B) Security Administrator
                                C) Service
                                D) Copy Operator


                                3. A customer wants to order a full rack XIV system. The customer is on the 5thfloor of the building and the elevator cannot handle the weight of a fully loaded XIV.
                                What is needed to deliver the system to the customer?

                                A) Place the order with height and weight reduction delivery.
                                B) Place the order with only 6 modules then perform a MES upgrade.
                                C) Place the order, then have the installer take apart and reassemble the XIV.
                                D) Place the order with just 1 TB drives.


                                4. Which IBM storage offering enables the analytics engine with MicroLatency to more rapidly process data for insight?

                                A) Real-time Compression
                                B) IBM Spectrum Scale
                                C) Flexible Storage
                                D) IBM FlashSystem


                                5. A customer is considering the purchase of an XIV system and wants the standard warranty.
                                What is the standard hardware warranty for this purchase?

                                A) One or three year warranty with 24x7 response (dependent upon machine type).
                                B) Five year warranty with 24x7 response (dependent upon machine type).
                                C) Two year warranty with 9x5 next business day response.
                                D) One year warranty with 9x5 same business day.


                                Solutions:

                                Question # 1
                                Answer: A
                                Question # 2
                                Answer: A
                                Question # 3
                                Answer: C
                                Question # 4
                                Answer: C
                                Question # 5
                                Answer: A

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