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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. The Format Alter (FA) 1654 has a timezone. TZ field.
This refers to the timezone of:

A) L1 support
B) the customer's support contract
C) the customer contact
D) L2 support

2. The server "ftp.ecurep.ibm.com" is an anonymous FTP server, who can access this server?

A) IBM employees and Customers who are registered in ECuRep
B) Every one as it'sacess is public from the internet.
C) IBM employees that are registered in ECuRep.
D) Only IBM employees where they can access it from the intranet.

3. Which one of the following is a valid format when sending a file to ECuRep?

A) 87876.724.0LDconfig.txt
B) 87656 724999.config.txt
C) 87654.0L049config.txt
D) 87876765724config.txt

4. Why is performing follow up (FUP) on the date set important?

A) To ensure the customer knows they need to send in files.
B) To show the customer that they have not responded.
C) It shows commitment to our customers by the support professional.
D) It shows the customer that the Problem Management Record (PMR) is in need of being worked on.

5. While working a Problem Management Record (PMR), a Level 1 support professional learns that the PMR has been added to an existing Critical Situation (CritSit) for the customer. What needs to be done to ensure proper handling of the PMR?

A) Update the Complaint field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Project Office.
B) Update the CritSit field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.
C) Update the CritSit field to include the CritSit number, ensure PMR is worked in an agreed upon timeframe with the customer, and attend any customer CritSit calls requested by the Projectoffice.
D) Update the Complaint field to include the CritSit number, ensure PMR is worked on a daily basis, and attend any customer CritSit calls requested by the Project Office.

Solutions: