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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

For a predictive dialer campaign, which algorithm parameter is most crucial to optimize in order to balance agent utilization and minimize the number of abandoned calls (where a person answers but no agent is available)?

A. The average call duration.
B. The dialing ratio (number of lines dialed per available agent).
C. The time zone of the numbers being dialed.
D. The call transfer time.

Question 2

In the context of SIP trunks, what is "DID" (Direct Inward Dialing)?

A. A range of telephone numbers that are routed to the AICC system over the SIP trunk.
B. A method for agent authentication.
C. A type of audio codec.
D. A protocol for video calls.

Question 3

What is the primary security concern associated with remote agents using softphones on their personal computers?

A. The operating system version on the computer.
B. The speed of the agent's home internet connection.
C. The quality of the agent's headset.
D. The potential for malware on the computer to intercept voice data or keylogs.

Question 4

When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?

A. RAM Allocation
B. Network Bandwidth
C. CPU Clock Speed
D. Disk I/O (Input/Output Operations)

Question 5

What is the critical security risk if the AICC UAP is deployed as a web application without enforcing HTTPS
/TLS encryption?

A. The IVR prompts will not play correctly.
B. Voice quality may be reduced.
C. Agent login credentials and customer data transmitted could be intercepted.
D. Call recording functionality will be disabled.

Solutions: