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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Following a repotted event, an Information security event ticket has been completed and its priority has been assigned. Then, the event has been evaluated to determine If it is an information security incident, which phase of the incident management has been completed?

A) initial assessment and decision
B) Evaluation and confirmation
C) Detection and reporting

2. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Intrinsic vulnerabilities, such as the______________ are related to the characteristics of the asset. Refer to scenario 1.

A) Software malfunction
B) Complicated user interface
C) Service interruptions

3. The purpose of control 5.9 inventory of Information and other associated assets of ISO/IEC 27001 is to identify organization's information and other associated assets in order to preserve their information security and assign ownership. Which of the following actions docs NOT fulfill this purpose?

A) Establishing rules to control physical and logical access to Information and other associated assets
B) Assigning the responsibility for appropriately classifying and protecting information and other associated assets to the asset owners
C) Conducting regular reviews of identified information and other associated assets

4. Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determined that this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on the scenario above, answer the following question:
What led Operaze to implement the ISMS?

A) Identification of vulnerabilities
B) Identification of assets
C) Identification of threats

5. Which of the following practices Indicates that Company A has Implemented clock synchronization?

A) Logs that record activities and other relevant events are stored and analyzed
B) Suspected information security events are reported in a timely manner through an appropriate channel
C) Information processing systems are coordinated according to an approved time source

Solutions: