ITIL ITIL-DSV日本語 Exam : ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版)

  • Exam Code: ITIL-DSV-JPN
  • Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版)
  • Updated: Nov 06, 2026
  • Q & A: 82 Questions and Answers

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ITIL ITIL-DSV日本語 Exam Overview:

Certification Vendor:AXELOS
Exam Name:ITIL 4 Specialist: Drive Stakeholder Value
Exam Number:ITIL-DSV
Exam Duration:130 minutes
Exam Format:Multiple Choice (Multiple Answers), Multiple Choice (Single Answer)
Related Certifications:ITIL 4 Foundation
ITIL 4 Strategic Leader (SL)
ITIL 4 Managing Professional (MP)
Passing Score:70%
Real Exam Qty:40
Certificate Validity Period:Lifetime (subject to CPD requirements)
Exam Price:USD 295
Available Languages:English, Italian, Portuguese, Simplified Chinese, German, French, Japanese, Spanish
Sample Questions:Free Download real ITIL-DSV日本語 actual tests
Exam Way:Online proctored or at authorized testing centers (Pearson VUE)
Pre Condition:ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam.
Official Syllabus URL:https://www.axelos.com/certifications/itil-itil-4/itil-4-specialist-drive-stakeholder-value

ITIL ITIL-DSV日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Value13%- Value propositions
- Customer value dimensions
- Value co-creation concepts
Topic 2: Knowing How to Generate Value13%- Non-use value
- Service consumption and usage
- Risk and cost considerations
Topic 3: Realizing Value Throughout the Journey13%- Onboarding and offboarding
- Service readiness and availability
- Value tracking
Topic 4: Building Stakeholder Relationships9%- Supplier and partner relationships
- Relationship lifecycle
- Stakeholder communication
Topic 5: Measuring and Monitoring Value13%- Customer satisfaction measurement
- Service pricing and charging models
- Value measurement methods
Topic 6: Customer Journey Mapping13%- Mapping the customer journey
- Purpose and value of customer journey mapping
- Touchpoints and channels
Topic 7: Ensuring Appropriate Access13%- Barriers to access
- Equity of service provision
- Service accessibility
Topic 8: Customer Experience (CX)13%- Customer experience culture
- CX metrics and key performance indicators (KPIs)
- Customer experience design principles

The ITIL-DSV日本語 Exam: Ambition, Preparation, Policies

Per the latest exam information, the ITIL-DSV日本語 exam presents 40 questions in 130 minutes minutes. Knowing the format precisely removes one major source of exam-day anxiety.

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The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) blueprint covers these core domains:

  • Ensuring Appropriate Access (13%)
  • Customer Value (13%)
  • Knowing How to Generate Value (13%)

The official outline lists further domains, all covered in our question bank.

ITIL publishes these prerequisites for the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版): ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam..

Check the authoritative wording on the official certification page before registering.

At present, passing the ITIL-DSV日本語 exam requires 70%, and the registration fee is USD 295. Both are set by ITIL and can change — confirm them on the official site when you book.

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) Sample Questions:

Question #1

消費者の行動を追跡することで消費者のニーズを理解するのに役立つマーケティング手法はどれですか?

  • A. 市場セグメンテーション
  • B. プロファイリング
  • C. 価値提案
  • D. パンフレット
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

ある組織が、デジタル変革をサポートするサービス プロバイダーを探しています。サービス プロバイダーの一員として、やり取りで最初に重点を置くことは何でしょうか。

  • A. 顧客の目的、問題、ニーズを理解する。
  • B. 同じ業界内の他の顧客に実装されたソリューションを表示します。
  • C. 製品を一貫して提供できる能力の証明を表示します。
  • D. 顧客にとって最大の価値を生み出すために、ユーティリティと保証の要件を理解します。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

あるサービス プロバイダーが最近、給与計算サービスのアップグレードをリリースしました。サービス プロバイダーは、アップグレードにはさまざまな他の HR システムから情報をコピーする機能が含まれるため、手動で入力するデータ量を削減できると顧客に伝えていました。しかし、この説明は当時文書化されておらず、提案された機能は設計に含まれていませんでした。
この状況を回避するのに役立つ可能性のある活動はどのプラクティスに含まれていますか?

  • A. サービスカタログ管理
  • B. ポートフォリオ管理
  • C. ビジネス分析
  • D. サービスデスク
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #4

ある組織が掃除機に音声アシスタントを追加しました。
マーケティング チームはアプライアンスの発売を準備しています。検討すべき正しいアプローチは何でしょうか?

  • A. より多くの顧客層にリーチするために価格を下げることを検討してください。
  • B. 将来的なメンテナンスのために保証とサービス契約の延長を検討してください。
  • C. コミュニティを有機的に成長させるために、Web サイトにピアツーピア サポート プログラムを設定することを検討してください。
  • D. 顧客の興味を喚起し、音声アシスタントの利点に焦点を当てることを検討します。
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #5

サービス プロバイダーは、毎月サービス レベル目標を達成できていません。優先度 1 のインシデントの解決時間は頻繁に超過しています。
サービスプロバイダーのインシデントマネージャーとして、どのようなアクションを実行しますか?

  • A. トリアージ手順を削除すると、インシデントの解決が遅くなるため削除します。
  • B. トリアージ手順を改善して、優先度 1 のインシデントを専門グループに誘導します。
  • C. 優先度 1 のインシデントが発生した場合、すべてのサービス デスク従業員をそのインシデントにシフトします。
  • D. サービスデスク チームにスタッフを追加します。
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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