One buyer, three preferences — all accommodated. DumpsActual offers the ITIL-DSV日本語 materials in three versions, so whether you study on paper, PC, or any device, the same expert-verified ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) content meets you there in 2026.
| Certification Vendor: | AXELOS |
|---|---|
| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value |
| Exam Number: | ITIL-DSV |
| Exam Duration: | 130 minutes |
| Exam Format: | Multiple Choice (Multiple Answers), Multiple Choice (Single Answer) |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Strategic Leader (SL) ITIL 4 Managing Professional (MP) |
| Passing Score: | 70% |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime (subject to CPD requirements) |
| Exam Price: | USD 295 |
| Available Languages: | English, Italian, Portuguese, Simplified Chinese, German, French, Japanese, Spanish |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or at authorized testing centers (Pearson VUE) |
| Pre Condition: | ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-itil-4/itil-4-specialist-drive-stakeholder-value |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Value | 13% | - Value propositions - Customer value dimensions - Value co-creation concepts |
| Topic 2: Knowing How to Generate Value | 13% | - Non-use value - Service consumption and usage - Risk and cost considerations |
| Topic 3: Realizing Value Throughout the Journey | 13% | - Onboarding and offboarding - Service readiness and availability - Value tracking |
| Topic 4: Building Stakeholder Relationships | 9% | - Supplier and partner relationships - Relationship lifecycle - Stakeholder communication |
| Topic 5: Measuring and Monitoring Value | 13% | - Customer satisfaction measurement - Service pricing and charging models - Value measurement methods |
| Topic 6: Customer Journey Mapping | 13% | - Mapping the customer journey - Purpose and value of customer journey mapping - Touchpoints and channels |
| Topic 7: Ensuring Appropriate Access | 13% | - Barriers to access - Equity of service provision - Service accessibility |
| Topic 8: Customer Experience (CX) | 13% | - Customer experience culture - CX metrics and key performance indicators (KPIs) - Customer experience design principles |
Per the latest exam information, the ITIL-DSV日本語 exam presents 40 questions in 130 minutes minutes. Knowing the format precisely removes one major source of exam-day anxiety.
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The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) blueprint covers these core domains:
The official outline lists further domains, all covered in our question bank.
ITIL publishes these prerequisites for the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版): ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam..
Check the authoritative wording on the official certification page before registering.
At present, passing the ITIL-DSV日本語 exam requires 70%, and the registration fee is USD 295. Both are set by ITIL and can change — confirm them on the official site when you book.
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消費者の行動を追跡することで消費者のニーズを理解するのに役立つマーケティング手法はどれですか?
Correct Answer: B 🗳️
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ある組織が、デジタル変革をサポートするサービス プロバイダーを探しています。サービス プロバイダーの一員として、やり取りで最初に重点を置くことは何でしょうか。
Correct Answer: A 🗳️
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あるサービス プロバイダーが最近、給与計算サービスのアップグレードをリリースしました。サービス プロバイダーは、アップグレードにはさまざまな他の HR システムから情報をコピーする機能が含まれるため、手動で入力するデータ量を削減できると顧客に伝えていました。しかし、この説明は当時文書化されておらず、提案された機能は設計に含まれていませんでした。
この状況を回避するのに役立つ可能性のある活動はどのプラクティスに含まれていますか?
Correct Answer: C 🗳️
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ある組織が掃除機に音声アシスタントを追加しました。
マーケティング チームはアプライアンスの発売を準備しています。検討すべき正しいアプローチは何でしょうか?
Correct Answer: D 🗳️
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サービス プロバイダーは、毎月サービス レベル目標を達成できていません。優先度 1 のインシデントの解決時間は頻繁に超過しています。
サービスプロバイダーのインシデントマネージャーとして、どのようなアクションを実行しますか?
Correct Answer: B 🗳️
Explanation: Only visible for DumpsActual members. You can sign-up / login (it's free).
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