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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

What BEST describes the value of continual service improvement to the business?

A. It improves governance by building controls into service designs
B. It supports the creation of a portfolio of quantified services
C. It results in gradual improvement in cost effectiveness
D. It provides quick and effective access to standard services

Question 2

Which of the following statements MOST correctly identifies the scope of design coordination activities?

A. Only changes to business critical systems
B. Only changes that introduce new services
C. Any change that the organization believes could benefit
D. It is mandatory that all changes are subject to design coordination activity

Question 3

Which function is responsible for the closure of an incident record?

A. Any appropriate function
B. Either the service desk or an appropriate third party engineer
C. The service desk
D. Event management

Question 4

Which describes a proactive trigger for problem management?

A. Suspicion or detection of a cause of one or more incidents by the service desk
B. Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist
C. Trending of historical incident records to identify one or more underlying causes
D. Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident

Question 5

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A. Risk management
B. Demand management
C. Service level management
D. Financial management

Solutions: