Microsoft MS-220 Exam : Troubleshooting Microsoft Exchange Online

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Jul 26, 2026
  • Q & A: 107 Questions and Answers

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Microsoft Exchange Online exam is one of the most difficult certification exams, but once you get through it and earn your certification, it will help you get a lucrative job as well as boost your career growth.

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Retention Issues
  • 1. Retention tags and actions
  • 2. MRM diagnostics and message properties
  • 3. Retention policy application issues
  • 4. Retention age calculation
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Encryption and decryption issues
  • 2. Protected message handling
  • 3. S/MIME troubleshooting
  • 4. Encryption-related mail flow rules
  • 5. External recipient access issues
- Troubleshoot Compliance Issues
  • 1. Search and purge email messages
  • 2. Mailbox holds and recoverable items
  • 3. Retention policies
  • 4. eDiscovery permissions and actions
Topic 2: Troubleshoot Mail Flow Issues20-25%- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot hybrid mail flow
  • 2. Troubleshoot SMTP certificate issues
  • 3. Troubleshoot SMTP relay issues
  • 4. Analyze SMTP protocol logs
  • 5. Troubleshoot DNS-related issues
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot quarantined messages
  • 2. Validate SPF, DKIM, and DMARC
  • 3. Analyze spam classifications
  • 4. Troubleshoot anti-spam policies
- Troubleshoot Other Mail Flow Issues
  • 1. Interpret NDR data
  • 2. Troubleshoot inbox rules
  • 3. Analyze attachment blocking rules
  • 4. Identify triggered transport rules
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Review and interpret message trace results
  • 2. Review and interpret message headers
  • 3. Troubleshoot delivery delays
  • 4. Troubleshoot send and receive issues
  • 5. Analyze mail flow rules and routing policies
Topic 3: Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Recipient Issues
  • 1. Address lists
  • 2. Recipient configuration
- Troubleshoot Organization-wide Settings
  • 1. Allowed file types
  • 2. Address book policies
- Troubleshoot Provisioning Issues
  • 1. Directory synchronization issues
  • 2. Domain setup and configuration
- Troubleshoot Public Folder Issues
  • 1. Mail-enabled public folders
  • 2. Public folder access
  • 3. Hybrid public folder access
Topic 4: Troubleshoot Mail Client Issues20-25%- Troubleshoot Connectivity and Authentication
  • 1. Client access rules
  • 2. Modern authentication issues
  • 3. Autodiscover issues
  • 4. Outlook connectivity problems
- Troubleshoot Mobile Device Issues
  • 1. Mobile synchronization logs
  • 2. Device access rules
  • 3. ActiveSync connectivity
  • 4. ABQ list analysis
- Troubleshoot Calendaring Issues
  • 1. Delegation issues
  • 2. Mailbox and calendar diagnostics
  • 3. Calendar permissions
- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization
Topic 5: Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid mail flow issues
  • 2. Remote recipient synchronization issues
  • 3. Free/busy sharing issues
  • 4. Hybrid Configuration Wizard issues
- Troubleshoot Migration Issues
  • 1. Public folder migration issues
  • 2. Move request analysis
  • 3. Slow migrations
  • 4. Failed migrations
  • 5. Data Consistency Score issues
  • 6. Migration endpoint creation issues

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