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Understanding functional and technical aspects of Usability Evaluation

The following will be discussed in BCS-UX01 exam dumps:

• Plan usability evaluations to test design hypotheses
• State the different kinds of usability evaluation
• Paraphrase why usability testing can use smaller samples than opinion-based research techniques like surveys
• Describe the different kinds of usability evaluation, such as moderated and unmoderated usability testing and remote and lab-based testing
• Record the data from usability evaluations
• Demonstrate the steps required to run an in-person, “thinking aloud” usability test
• Recognise that there are many different sets of usability principles.
• Identify W3C's Web Content Accessibility Guidelines as an important standard in the field of web accessibility
• State the difference between observation and interpretation
• Run a usability test
• Interpret the data from usability tests to distinguish high and low severity usability problems
• Moderate a usability test
• How to evaluate the usability of systems
• Appreciate that usability evaluation is not just about usability testing but can include methods such as heuristic evaluation and A/B testing
• List common pitfalls in usability testing (such as focusing on opinions at the expense of behaviours).
• Recall Nielsen's Usability Heuristics and have an awareness of other usability principles
• Choose between good and poor tasks for a usability test
• List Nielsen's Usability Heuristics
• Record observations from a usability study and explain how these observations can be analysed with an affinity diagram
• State the difference between a usability inspection and a usability test

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Understanding functional and technical aspects of User Research

The following will be discussed in BCS-UX01 exam dumps:

• Explain the notion of affinity diagramming as a way to analyse the qualitative data from field visits
• State the components of the context of use
• State the difference between observation and interpretation
• Describe the kinds of data that should be collected during a site visit to users
• Interpret the data from a site visit in ways that can be used to develop a shared knowledge of the context of use
• Recognise good and poor questions to ask in user interviews
• Plan site visits to end users to understand the context of use
• Recall how user journey maps are constructed from affinity diagrams
• Define affinity programming
• Articulate the steps in a suitable user research technique, such as contextual inquiry, ethnography or a site visit
• Describe the kinds of data that should be collected during a site visit and report on appropriate data collection methods, such as AEIOU (activities, environments, interactions, objects and users) and Empathy Map
• Discuss the strengths and weaknesses of opinion-based methods, like surveys and focus groups, and behaviour-based methods, like contextual inquiry
• Identify the potential users of the system
• Recognise that requirements gathering and conceptual design should be truly inclusive
• Choose the appropriate research method to understand the context of use.
• State the key principles of contextual inquiry
• Demonstrate the difference between opinion-based and behaviour based research methods
• List discount usability research techniques that can be used to understand the context of use, such as diary studies