Oracle 1Z0-1064-26 Exam : Oracle Fusion Service 2026 Implementation Professional

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Sep 25, 2026
  • Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Customization, Productivity and Analytics10%- SmartText, hotkeys and audit features
- OTBI reporting and integration basics
- Application Composer and extensions
Knowledge Management15%- Knowledge base setup and configuration
- Article management and access
Service Request Management25%- SR creation, lifecycle and processing
- Milestones and action plans
- Service catalog and entitlements
- SR categories, assignment rules and routing
Omnichannel Communications15%- Media toolbar and agent notifications
- Work routing and queue setup
- Email, chat and CTI configuration
Fusion Service Overview and Setup15%- Security model, roles and access control
- Service configuration basics
- Functional Setup Manager (FSM) usage
Digital Customer Service (DCS)20%- Authentication, profiles and security
- Themes, templates and page customization
- DCS architecture and deployment

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question #1

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

  • A. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
  • B. Do not choose any optional criteria columns.
  • C. Choose all optional result columns.
  • D. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
Reveal Solution  Discussion  0

Correct Answer: A,B,D  🗳️

Question #2

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

  • A. Incoming messages have a custom filter.
  • B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
  • C. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
  • D. The configured frequency to retrieve emails is too long.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

  • A. You can download large volumes of SR data from the Analytics interface.
  • B. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
  • C. You must retrieve large volumes of data through a REST API endpoint.
  • D. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #4

Which option describes the automated page presentation for incoming calls?

  • A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
  • B. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
  • C. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
  • D. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Which two statements are true regarding the Audit History tab of a Service Request?

  • A. It allows users to save searches for later reuse.
  • B. It is available only to authorized administrators.
  • C. It is enabled by default.
  • D. It is searchable by date range, username, event type, event severity, and event duration.
  • E. It is exportable to Excel.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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