Oracle Fusion Service 2026 Implementation Professional : 1Z0-1064-26 Exam

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Sep 25, 2026
  • Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Omnichannel Communications15%- Media toolbar and agent notifications
- Email, chat and CTI configuration
- Work routing and queue setup
Fusion Service Overview and Setup15%- Service configuration basics
- Functional Setup Manager (FSM) usage
- Security model, roles and access control
Knowledge Management15%- Knowledge base setup and configuration
- Article management and access
Digital Customer Service (DCS)20%- Authentication, profiles and security
- Themes, templates and page customization
- DCS architecture and deployment
Customization, Productivity and Analytics10%- Application Composer and extensions
- SmartText, hotkeys and audit features
- OTBI reporting and integration basics
Service Request Management25%- SR categories, assignment rules and routing
- Milestones and action plans
- Service catalog and entitlements
- SR creation, lifecycle and processing

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question #1

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

  • A. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
  • B. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
  • C. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
  • D. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

Which two keyboard shortcuts can be modified?

  • A. OK
  • B. Save and Continue
  • C. Save and Close
  • D. Cancel
  • E. Create Service Request
Reveal Solution  Discussion  0

Correct Answer: A,E  🗳️

Question #3

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

  • A. an inbound message filter per time schedule
  • B. an inbound message filter per sender
  • C. a configured profile option to schedule the retrieval of emails
  • D. a configured job to process inbound emails
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

  • A. It enables anonymous users to search the DCS knowledge base.
  • B. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
  • C. It is configured exclusively via the Engagement Cloud Security Console.
  • D. It does not require matching passwords between Engagement Cloud and DCS.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #5

Which two are required to publish a completed Digital Customer Service (DCS) application?

  • A. moving the application to Staging and subsequently to Production status
  • B. nothing (DCS applications are always available to all users.)
  • C. system administrator approval
  • D. a single "publish" action to complete the task
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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