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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) FSXI 3x, Virtual Server 2005 R2
B) Xen, Hyper-V
C) Virtual Server 2008, vSphere
D) CoWare, Xen
E) VMwareESXI3.x, vSphere

2. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administratordid not assign a schedule to the job.
B) The administrator did not checkthe'Save CM box'in the action list for the action.
C) The administrator did notcreate a task for the job.
D) The administrator did not check 'enabled' for the scheduledjob.

3. A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?

A) Change the Inactive Usersfieldto 'yes'in the System Parameters.
B) Change the Delete Users field to 'no' in the User Parameter.
C) Change the Delete Users field to 'no' in the System Parameters.
D) Change the Inactive Users field to'yes' in the User Parameters.

4. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) Microsoft MVC
B) Microsoft IIS
C) Microsoft Silverlight
D) .NET Framework 4.0

5. What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?

A) the MAC address of the ACCCM server
B) the server type and model number
C) the TP address of the ACCCM server
D) the Windows 2008R2Enterprise Product Key

Solutions: