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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Coral Cloud Resorts needs consistent pass/fail logic for agent testing. Which Testing Center capability provides that?

A) Use customer rating as a proxy for correctness.
B) Use structured batch testing with validation per test utterance,
C) Run a script on event logs to identify the failed utterances.

2. Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source. How should UC troubleshoot this issue?

A) Verify the retriever's filter criteria and data source connection.
B) Analyze the data mapping between source fields and Data Cloud object fields.
C) Check that the agent has the PDF file field permission access for the data library.

3. Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity. After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"'

A) Sentiment Analysis and Emotion Detection
B) Draft Survey Request Email
C) Issue and Revolution

4. Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page. After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

A) Turn on Agent.
B) Turn on Einstein Generative AI.
C) Turn on Prompt Builder.

5. Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?

A) Deploy the agent in a QA sandbox environment and review the Utterance Analysis reports to review effectiveness.
B) Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different utterances prior to activating the agent.
C) Create a CSV file with UC's test cases in Agentforce Testing Center using the testing template.

Solutions: