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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. In the score of 1 indicate?

A) The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.
B) The response is not toxic.
C) The response is the most toxic.

2. Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles.
When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?

A) Create a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce Service Agent User.
B) Ensure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User.
C) Ensure the assigned User permission set includes access to the prompt template used to access the Knowledge articles.

3. After an agent selects a topic, what is an important factor the reasoning engine uses to select the action?

A) The name and instructions of the actions
B) The priority given to each action
C) The explicit order of actions in the topic

4. What is An Agentforce able to do when the "Enrich event logs with conversation data" setting in Agent is enabled?

A) Generate details reports on all Copilot conversations over any time period.
B) View the user click path that led to each copilot action.
C) View session data including user Input and copilot responses for sessions over the past 7 days.

5. Universal Containers' sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as deal terms or customer sentiments. Which Einstein Generative AI feature should An Agentforce recommend for this request?

A) Einstein Call Summaries
B) Einstein Conversation Insights
C) Einstein Video KPI

Solutions: