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Salesforce Certified B2C Solution Architect Sample Questions:

1. Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers

A) Design the solution and hand it off to the delivery team to start to build and test it.
B) Set up DevOps processes and environments in preparation for the discovery workshops.
C) Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.
D) Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.

2. Universal Containers is currently using B2C Commerce and Service Cloud for its commerce and service needs. A new CMO has recently Joined and has asked why there is such a strong disconnect between all their marketing systems and their commerce tool. They do not want to force a new marketing too* on all the business units but they do want all of them integrated, with commerce underlying all.
Which recommendation can a Solution Architect make that will work with their existing technology investments'

A) Recommend CRM Analytics to integrate with their existing marketing data sources and create a single view of the customer with the B2C Commerce Connector
B) Recommend CDP to replace their existing marketing tools and maintain a single view into commerce with the Commerce CDP Connector
C) Recommend Marketing Cloud to integrate with their existing marketing tools and provide a single view into commerce with the B2C Commerce APIs
D) Recommend CDP to integrate with their existing marketing tools and create individual profiles into commerce with the Commerce COP Connector

3. A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers

A) The standard email address field for contacts and leads needs to be populated with a token
B) The token with all supporting attributes will need to be stored in Service Cloud
C) The synchronized data extensions will include the token and all PII attributes
D) All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions

4. A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem.
How should a Solution Architect describe the role of CDP in this context7

A) CDP can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.
B) CDP can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.
C) CDP cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.
D) When CDP is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.

5. A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.
Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?
Choose 2 answers

A) Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.
B) Apply the "Order on Behalf of permission set to Service Cloud users.
C) Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.
D) Configure agents to use SSO between B2C Commerce and Service Cloud.

Solutions: