EXIN ITSM20F日本語 Exam : IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)

  • Exam Code: ITSM20F-JPN
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
  • Updated: Oct 23, 2026
  • Q & A: 78 Questions and Answers

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EXIN ITSM20F日本語 Exam Overview:

Certification Vendor:EXIN
Exam Name:EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
Exam Number:ITSM20F.EN
Exam Format:Multiple Choice
Available Languages:English
Certificate Validity Period:No expiration (EXIN certifications are generally lifetime valid)
Exam Duration:60 minutes
Exam Price:Varies by region (approximately €200–€300 equivalent)
Related Certifications:EXIN IT Service Management Professional
EXIN IT Service Management Specialist
Passing Score:65%
Real Exam Qty:40
Recommended Training:EXIN IT Service Management Foundation Training
Exam Registration:EXIN Official Certification Registration
Sample Questions:Free Download real ITSM20F日本語 actual tests
Exam Way:Online proctored or authorized test center (depending on region)
Pre Condition:No formal prerequisites required
Official Syllabus URL:https://www.exin.com

EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionObjectives
Continual Improvement- Service improvement practices
- PDCA cycle (Plan-Do-Check-Act)
Introduction to IT Service Management- Value creation through services
- Concepts of service and service management
Service Level and Supplier Management- Supplier and external service management
- Service Level Agreements (SLA)
ISO/IEC 20000 Framework- Structure and requirements of ISO/IEC 20000
- Service Management System (SMS)
Service Management Processes- Release and deployment management
- Configuration management
- Problem management
- Incident and service request management
- Change management

EXIN ITSM20F日本語 Exam: Common Questions

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) blueprint spans 5 domains — including Introduction to IT Service Management, ISO/IEC 20000 Framework, Service Management Processes. Weightings show where the exam concentrates; the full outline above covers every subtopic.

Through the vendor's official registration channels:

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) is delivered Online proctored or authorized test center (depending on region) — choose the arrangement that suits you when booking.

Varies by region (approximately €200–€300 equivalent) per attempt, 65% to pass. Every retake bills the full fee, so make practice thorough first — the 78 practice questions for the ITSM20F日本語 exam at DumpsActual are the affordable rehearsal.

Delivery is instant — an automatic email within a minute of payment, unlimited installations, and 24/7 customer assisting for downloading or purchasing problems if nothing arrives within 2 hours. If you fail the corresponding ITSM20F日本語 exam within 60 days of purchase, pick your remedy: a full refund (email a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; after confirmation, processed within 7 days), waiting for the next updated version free, or a free change to two other equal-value dumps. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.

Yes:

Training covers theory; interactive practice covers readiness. After any course, rehearse with the 78 practice questions for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) — every answer expert-verified.

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) is EXIN's certification exam for IT Service Management Foundation based on ISO/IEC 20000, at the Foundation level. It demonstrates verified, job-relevant capability to employers. Related credentials include EXIN IT Service Management Specialist, EXIN IT Service Management Professional.

60 minutes for 40 questions. Rehearse the format interactively: the DumpsActual online engine recreates the test atmosphere, so pacing is trained before it counts.

Yes — a free EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) demo is available to download on our exam page. Evaluate the material yourself; purchases include 365 days of free updates, emailed immediately upon release, renewable at 50% off afterward.

No formal prerequisites required Eligibility rules change from time to time, so confirm the current requirements on the official page (official ITSM20F日本語 exam page) before booking.

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question #1

構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?

  • A. CMDB の使用量を増やす
  • B. CMDBのレコード数を増やす
  • C. CMDB 内の各構成アイテム (CI) の属性の数を増やす
  • D. CMDB のスコープを拡大する
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

IT サービスの成果に関する合意、監視、報告、および質の悪いサービスを根絶するための行動の調査という一定のサイクルを通じて、サービスの品質を維持および向上させることを目的とするプロセスはどれですか?

  • A. IT サービス継続性管理
  • B. IT サービスの財務管理
  • C. サービスレベル管理
  • D. 可用性管理
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?

  • A. 顧客関係管理
  • B. サービスデスク
  • C. 変更管理
  • D. インシデント管理
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

可用性管理はサービス レベル管理プロセスにどのような貢献をしていますか?

  • A. 可用性管理により、すべてのユーザーがサービス レベル アグリーメント (SLA) を利用できるようになります。
  • B. 可用性管理は、ユーザーの可用性要件に関するデータを提供します。
  • C. 可用性管理は、提供されているサービスの可用性に関する情報を提供します。
  • D. 可用性管理は、ユーザーと協議して IT サービスの可用性を決定します。
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

サービス報告プロセスの目的は何ですか?

  • A. すべてのサービス活動において情報セキュリティを効果的に管理するために講じられた措置を文書化すること
  • B. 意思決定と効果的なコミュニケーションを支援するために、合意されたタイムリーで信頼できる正確な情報を作成すること
  • C. レポートに含まれる情報を使用してインシデントの原因を特定および分析することで、ビジネスへの混乱を最小限に抑えるため
  • D. サービス管理の計画と実施に関する進捗報告を提供するため
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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