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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

規格の文脈において、「適合」という用語は何を表しますか?

A. 監査不適合報告書と再監査報告書との調整
B. 要件への準拠
C. 認定機関による品質マネジメントシステム認証
D. サプライヤー認証の検証

Question 2

インシデントの緊急性とは何を意味しますか?

A. IT サービスがインシデントを解決するのに必要な時間
B. インシデントを処理する際のインシデントの相対的な重要性
C. インシデントが通常のサービス レベルからの逸脱を引き起こす程度
D. インシデントの解決が遅延を許容する度合い

Question 3

情報セキュリティ管理に関して正しいのはどれですか?

A. セキュリティ インシデントは、複数のユーザーに影響を与える場合にのみ報告および記録されます。
B. 情報セキュリティ管理。すべての情報システム内で効果的な情報セキュリティの管理に特に焦点を当てます。
C. 適切な権限を持つ経営者が情報セキュリティポリシーを承認するものとします。
D. セキュリティ インシデントは、問題管理手順に従って直ちに報告および記録する必要があります。

Question 4

問題管理のアクティビティの 1 つは、傾向を理解するために、構成管理データベース (CMDB) に保持されている過去のインシデントと問題のデータを分析することです。
問題管理のどの側面がこれを実現しますか?

A. プロアクティブな問題管理
B. エラー制御
C. 根本原因の特定
D. 問題の制御

Question 5

内部監査の目的は何ですか?

A. 自らの品質能力の確保と向上を図る
B. 品質に関する要求事項の遵守を全従業員に指導する。
C. 定義した主要業績評価指標 (KPI) が実際に決定されているかどうかを検証する
D. 従業員のパフォーマンスを監視するため

Solutions: