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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?

A) Add the field history tracking related list to the asset page and configure the productrequest object
B) Add the field history tracking related list to the assets page and configure the assetrelationships object
C) Add the related asset related list to the asset page and configure the product requestobject
D) Add the related asset related list to the asset page and configure the assetrelationships object

2. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A) Service Territory Member
B) User Territory
C) Service Territory
D) Work Order

3. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointmentsare at risk of late completion.
What should a Consultant recommend to meet this requirement?

A) Adjust the Scheduled End field on the ServiceAppointment.
B) Update the In Jeopardy field on the Service Appointment.
C) Post to the Service Appointment Chatter feed.
D) Change the Status field on the Service Appointment.

4. Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

A) Create a work rule with two required skills.
B) Create two Service Crews.
C) Create a single Service Appointment.
D) Create a crew with two Technicians.

5. UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

A) Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
B) Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
C) Use Work Types to assign associated Articles to Work Orders.
D) Create a custom mobile app that syncs articles based on Service Appointment assignments

Solutions: