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Oracle 1z0-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A. Schedule the survey on a daily basis.
B. Assign scores to the survey questions and set the status field based on the responses.
C. Create a report for the survey scores.
D. Create a transactional survey.
E. Write a business rule to reopen the case.
F. Create a polling survey.

Question 2

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A. Placing objects on different tabs and splitting the loading across multiple tabs
B. Removing fields in the workspaces
C. Creating multiple workspaces per business function and assigning to different profiles
D. Utilizing workflows and splitting functionality into more than one workspace

Question 3

How frequently does Oracle release a new version of a product?

A. Every month
B. Once in six months
C. Once in three months
D. Once in four months

Question 4

Which four types are used by incidents queues?

A. Round Robin (Logged In)
B. Round Robin (All)
C. Advanced Routing
D. Standard
E. FIFO
F. LIFO
G. Quick

Question 5

Which is a sample object query?

A. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
B. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
C. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
D. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';

Solutions: