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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three functions are not part of the math group of functions?

A) to_number
B) floor
C) lower
D) bitand
E) truncate
F) ceiling
G) power
H) length
I) rand
J) round

2. Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A) If a contact record does not exist, creating a contact record as captured by an agent from customers
B) Capturing all incident-associated CO data from customers
C) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
D) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
E) If a contact record exists, loading details from the contact found in the incident workspace

3. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to use the export and import option.
B) You need to re-create the message template across the multiple interfaces.
C) You need to copy and paste the source code across the multiple interfaces.
D) The change is reflected across all interfaces by default.

4. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter the value "Unlimited" in the chat and email fields.
B) Use the default values.
C) Enter zero as the initial value for both fields.
D) Leave both the chat and email fields limit as blank.

5. Which statement correctly differentiates between a bulk operation and a batch operation?

A) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
B) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
C) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
D) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.

Solutions: