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Cisco 642-770 Exam Syllabus Topics:

Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:

1. According to the ITIL@ v3 framework, what is the objective of the release and deployment process?

A) reduce unpredicted impact on the production services
B) ensure releases are deployed on time
C) reduce network outages
D) ensure that devices are configured appropriately

2. You have just completed a comprehensive study of the traffic patterns in your network. As you review the results, you discover a remote office that has not had any particular problems. However, the volume of voice quality related tickets has increased in the last two weeks. Which two possible causes would the traffic study show? (Choose two.)

A) QoS is missing from the circuit configuration to this site.
B) The circuit to this location experiences brief periods of congestion and excessive retransmits during these periods.
C) The route to this office is suboptimal and during peak traffic may cause a delay in packet delivery.
D) The circuit to this office is significantly oversubscribed.
E) The circuit to this office has excessive errored seconds continuously through the day.

3. You have just solved a troublesome network event. From a troubleshooting perspective, what is your next step?

A) Document the problem and what you did to correct it.
B) Notify the service desk.
C) Close the ticket.
D) Secure the device you performed the change on.

4. At which SONET layer would you expect to see B3 errors?

A) line
B) path
C) physical
D) segment

5. According to the ITIL@ v3 framework, which six processes identify functions of service transition planning and support? (Choose six.)

A) knowledge management
B) problem management
C) availability management
D) incident management
E) service validation and testing
F) transition planning and support
G) service asset and configuration management
H) release and deployment management
I) performance management
J) change management

Solutions: