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| Section | Objectives |
|---|---|
| Process Automation Capabilities | - Business Process Automation - Integration and Orchestration - Workflow Automation |
| IBM Tivoli Service Delivery Solutions | - Incident and Problem Management - Service Request Management - Change and Configuration Management |
| Tivoli Solution Components | - IBM Tivoli Asset and Configuration Management Solutions - IBM Tivoli Process Automation Engine - IBM Tivoli Service Request Manager |
| Tivoli Service Delivery and Process Automation Overview | - Service Delivery and Automation Solutions - Business Value and Solution Benefits - Tivoli Service Management Concepts |
Question 1
A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?
A. IBM License Metric Tool
B. IBM Tivoli Endpoint Manager for Software Use Analysis
C. IBM Tivoli Application Dependency Discovery Manager
D. IBM Tivoli Asset Discovery for Distributed
Question 2
What is the basis for any gap analysis on IT asset and service management solutions?
A. A financial report on a customer's IT expenditure.
B. The current IT satisfaction survey results for IT users.
C. The customer's IT business processes and requirements for asset and service management.
D. The contents of a customer's CMDB.
Question 3
An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)
A. Problems
B. Inventory
C. Incidents
D. Purchase Orders
E. Web Service Library
F. Solutions
Question 4
Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)
A. Windows Communication Foundation
B. Web services
C. ODBC
D. Database interface tables
E. CORBA
Question 5
A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?
A. IBM Tivoli Provisioning Manager
B. IBM Tivoli Usage and Accounting Manager
C. IBM Tivoli Application Dependency and Discovery Manager
D. IBM Tivoli License Compliance Manager
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: A,C,F | Question 4 Answer: B,D | Question 5 Answer: D |
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