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| Section | Objectives |
|---|---|
| Solution Implementation and Usage | - Applying Tivoli solutions to customer environments - Automation and workflow capabilities |
| Service Management Processes | - Asset and configuration management processes - Incident, problem, and change management processes |
| Tivoli Products and Solution Components | - Integration of Tivoli service management solutions - IBM Tivoli Process Automation Engine - IBM Tivoli Service Request Manager |
| IBM Tivoli Service Delivery and Process Automation Solutions Overview | - Business value of service delivery and process automation - Tivoli service management concepts and capabilities |
Question 1
An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?
A. Create one organization and different sites for the departments
B. Create only one organization and one site for both departments
C. Create an organization for each department
D. Create an instance of IBM SmartCloud Control Desk for each department
Question 2
A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?
A. IBM Tivoli Monitoring
B. IBM Tivoli Business Service Manager
C. IBM Tivoli Application Dependency Discovery Manager
D. IBM Tivoli Asset Discovery for Distributed
Question 3
What is the basis for any gap analysis on IT asset and service management solutions?
A. A financial report on a customer's IT expenditure.
B. The current IT satisfaction survey results for IT users.
C. The customer's IT business processes and requirements for asset and service management.
D. The contents of a customer's CMDB.
Question 4
Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?
A. Impact Assessment; part of IBM SmartCloud Control Desk
B. Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
C. Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
D. Impact Analysis; part of IBM SmartCloud Control Desk
Question 5
Why does application and infrastructure performance consume an increasing amount of time and attention?
A. Because the application and infrastructure provide no foundation for end-to-end business service automation.
B. Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
C. Because the cost of infrastructure continues to rise as application complexity decreases.
D. Because IT departments have not invested in people, process, and technology skills enablement.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: B |
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