Salesforce AP-222 Exam : Public Sector Solutions Accredited Professional

  • Exam Code: AP-222
  • Exam Name: Public Sector Solutions Accredited Professional
  • Updated: Aug 13, 2026
  • Q & A: 130 Questions and Answers

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Salesforce AP-222 Exam Syllabus Topics:

SectionWeightObjectives
Public Sector Solutions Overview15%- Key use cases and common scenarios
- Salesforce Public Sector Solutions product positioning
- Government and Public Sector industry fundamentals
Implementation Considerations20%- Integration patterns for government systems
- User adoption strategies
- Data migration considerations
- Security and compliance requirements
Public Sector Data Model20%- Constituent and household data model
- Permit and license object relationships
- Service territory and location-based services
- Case and investigation management
Government Community Cloud20%- Permitting and licensing capabilities
- GCC features and capabilities
- Constituent engagement features
- Case management for government
Configuration and Customization15%- Workflow and approval processes
- Reporting and analytics for public sector
- Lightning Experience customization
- Constituent engagement portal configuration
Best Practices and Governance10%- Accessibility and compliance standards
- Performance optimization
- Public sector implementation best practices

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?

A) Assign the data to a specific public group and make those records inactive
B) Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
C) Export the grantee's data to retain it. Then, delete their data from Salesforce.
D) Export the grantee's data to retain it.


2. A permitting agency needs to assign inspection work to inspectors with the appropriate certifications. If no qualified inspector is available within the assigned service territory, supervisors should be able to identify the scheduling conflict immediately. Which Salesforce capability best supports this scenario?

A) Queue-based assignment only
B) OmniScript conditional visibility
C) Salesforce Reports without scheduling configuration
D) Field Service scheduling with skills and service territories


3. A licensing office wants supervisors to monitor application workload by processing stage. The dashboard should update automatically throughout the day as staff complete reviews. Which reporting strategy best meets this requirement?

A) Create summary reports grouped by application stage and display them in dashboards
B) Export data every afternoon into spreadsheets
C) Create separate list views for every processing stage
D) Build nightly Batch Apex reports


4. A county wants every new permit application to automatically generate a standard set of review tasks. However, if the application is marked as an emergency, several additional tasks should also be created immediately. Which solution is the most maintainable?

A) Require reviewers to manually create additional tasks
B) Use Flow to launch different Action Plan Templates based on application attributes
C) Create multiple validation rules for each emergency task
D) Build two completely separate application objects


5. A government agency would like to ensure that fee calculations for its licensing programs are done automatically and correctly; the System Administrator needs to ensure that the data type must be currency. Where in the Expression Sets can the Administrator set the data type as Currency?

A) Under the Decision Table
B) Under Add Resource in Expression Sets
C) Entry Criteria for Process builder
D) Under Omniscripts and while setting options


Solutions:

Question # 1
Answer: B
Question # 2
Answer: D
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: B

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