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HP HP2-B102 Exam Syllabus Topics:

HP Imaging and Printing Sales Fundamentals Sample Questions:

Question 1

Your client is concerned about replacing a personal printer that is used to print confidential information with an HP MFP that is available to other employees. Which feature can address this customer's concernsabout security?

A. private job
B. individual mailboxes in the output tray
C. proof and print
D. hard disk storage

Question 2

What is the role of the reseller during the support stage of the technology lifecycle?

A. to monitor usage and to notify managers if users abuse their printing privileges
B. to cross-sell additional accessories and service
C. to determine how to redeploy devices
D. to provide training for end users and address operation issues

Question 3

What is an accurate description of HP OXP?

A. Increases the costs of installing partner solutions
B. Provides a consistent user experience with an intuitive user interface
C. Has four layers: device, management, workflow, and service
D. Limits the types of reports that HP Web Jetadmin can run

Question 4

Which statement is true about initial contacts between a customer and a business?

A. Most initial contacts occur during the day.
B. Most initial contacts result in a purchase.
C. Most initial contacts are face to face
D. Most initial contacts occur through documents.

Question 5

What is an imaging and printing industry trend?

A. seeking information on the internet
B. creating paperless offices
C. converging of multiple functions into one device
D. using templates to create a business brand

Solutions: