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| Section | Objectives |
|---|---|
| Topic 1: Sales Strategy | - Opportunity qualification and positioning
|
| Topic 2: IBM Enterprise Content Management Portfolio | - Core IBM ECM solutions
|
| Topic 3: Customer Requirements and Solution Positioning | - Identifying customer pain points
|
| Topic 4: Enterprise Content Management Business Value | - Business challenges addressed by Enterprise Content Management
|
| Topic 5: IBM ECM Products and Capabilities | - Major product families
|
Question 1
Which of the following is NOT included in the IBM Records and Retention Management solution?
A. An application to manage the global retention schedule, records taxonomy and legal citation library with auditing support for schedule changes and jurisdictional differences in the retention policy
B. A DoD V5015 Certified Records Management application which supports regulatory compliance for record keeping, automates records capture, records retention and disposition
C. Statement presentment and report management to generate a fast and significant ROI by reducing print and storage costs
D. Advanced visualizations and machine learning technology for records classification to help organizations gain insight into data usage, data value, and clean up legacy data
Question 2
What are the key characteristics of ICM target customers?
A. Highly regulated industries
B. Industries where the product is often document: Financial Service. Banking and Insurance
C. Industries where a lot of responsibility is given to the decisions of individual knowledge workers
D. All of the above
Question 3
What is one way Case Manager supports dynamic case handling?
A. Work is routed to case workers based on business rules.
B. Case workers can create comments on cases, documents, and tasks whenever they need.
C. Case workers can close and reopen tasks as often as they want.
D. Case workers can view and start new tasks for a case "on the fly".
Question 4
What is one of the challenges when working with unstructured information?
A. Hardware maintenance
B. Difficulty analyzing and revealing patterns in data
C. Information governance and security
D. Centralized information is not available for analysis
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: B |
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