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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
B) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
C) The 5420 DS is corrupted and must be replaced.
D) The 5420 DS is no longer supported.
E) Start the IP Office Manager application.

2. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) CCR must pull data from the highest numbered group of which the agent is a member.
B) Collective groups are not supported for CCR.
C) All agents in a CCR group need to have the same set type.
D) The agents monitored by CCR can only be in one group.
E) Queuing groups are not supported for CCR.

3. A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?

A) System Status Application
B) SNMP
C) IP Office Monitor
D) Voicemail Pro Client
E) SMDR

4. What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 32s and 2 Combination (Combo) Cards?

A) 92
B) 64
C) 120
D) 84

5. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) VM Pro ScanSoft TTS
B) Voicemail Pro VB Script License
C) IP Office Preferred Edition
D) IP Office Essential Edition
E) IP Office Ultimate Edition

Solutions: