2024 Valid CIS-SPM Real Exam Questions (Updated) 100% Dumps & Practice Exam
[UPDATED 2024] ServiceNow CIS-SPM Questions Prepare with Free Demo of PDF
NEW QUESTION # 23
To set up a group for selection in a resource plan, the group record needs to include which role?
- A. itil
- B. resource_manager
- C. pps_resource
- D. it_project_user
Answer: C
Explanation:
Explanation
According to the Assigning Resource Roles document, to set up a group for selection in a resource plan, the group record needs to include the pps_resource role. This role grants access to the Resource Management application and allows the group members to view and update their resource allocations. The other options are not correct, as they are not required for a group to be selected in a resource plan. The it_project_user role grants access to the Project Portfolio Management application and allows the user to create and update projects. The itil role grants access to the ITIL application and allows the user to manage incidents, problems, and changes. The resource_manager role grants access to the Resource Management application and allows the user to manage resource plans and allocations.
NEW QUESTION # 24
Which role should be assigned to a user so they can read and retrieve data from any table of the Release Management application to generate reports?
- A. Release user
- B. Release admin
- C. Project manager
- D. Business stakeholder
Answer: D
Explanation:
Explanation
According to the Product Documentation for ServiceNow, the business stakeholder role (rm_business_stakeholder) can read and retrieve data from any table of the Release Management application to generate reports. This role can also view the release dashboard, release calendar, and release roadmap. The other roles have different levels of access and permissions for the Release Management application. You can find more information about the roles and responsibilities for Release Management in the Product Documentation for ServiceNow.
NEW QUESTION # 25
What minimum role is required to assign a time sheet policy to a user?
- A. it_project_manager.
- B. timecard_admin.
- C. ppm_admin.
- D. It is not possible to assign a time sheet policy to a user.
Answer: B
Explanation:
Explanation
According to the web search results1, the timecard_admin role is the minimum role that is required to assign a time sheet policy to a user. A time sheet policy is a rule that controls the creation and operation of time sheets for resources who log time against work items. The timecard_admin role can create and modify time sheet policies, time sheet groups, and time sheet periods, as well as approve time sheets or submit time cards on behalf of team members. The other options are incorrect because:
A: ppm_admin: The ppm_admin role is a higher-level role that can access all Project and Portfolio Management modules and features, but it is not the minimum role required for assigning a time sheet policy to a user2.
C: it_project_manager: The it_project_manager role can create and manage projects, but not assign time sheet policies to users3.
D: It is not possible to assign a time sheet policy to a user: This is false, as it is possible to assign a time sheet policy to a user by using the Time Sheet Policy field on the User form4.
1: 3 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/ref
NEW QUESTION # 26
Which is the minimum role that has access to the Project Administration > Settings > Preferences-Project module?
- A. it_project_manager
- B. sys_admin
- C. it_pps_admin
- D. it_program_manager
Answer: C
Explanation:
Explanation
According to the ServiceNow documentation1, the it_pps_admin role is the minimum role that has access to the Project Administration > Settings > Preferences-Project module. This role can configure the project preferences, such as the default project template, the default project currency, and the default project status.
The other options are incorrect because:
A: it_program_manager: The it_program_manager role can create and manage programs, but not project preferences2.
B: sys_admin: The sys_admin role can access all modules and features on the platform, but it is not the minimum role required for the Project Administration > Settings > Preferences-Project module3.
C: it_project_manager: The it_project_manager role can create and manage projects, but not project preferences4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/conce
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
NEW QUESTION # 27
The Project management application supports two types of external dependencies. What are they?
Choose 2 answers
- A. Milestone Dependency.
- B. Task Dependency.
- C. Hard Dependency.
- D. Soft Dependency.
- E. Change Dependency.
Answer: C,D
Explanation:
Explanation
The Project Management application supports two types of external dependencies: hard dependency and soft dependency. A hard dependency is a dependency that must be met before a task can start or finish. A soft dependency is a dependency that is preferred but not mandatory for a task to start or finish. You can find more information about these dependency types in the Product Documentation for ServiceNow.
NEW QUESTION # 28
Which role can configure the parameters of the demand workbench that is provided with the base system?
- A. it_project_manager.
- B. All roles.
- C. it_pps_admin.
- D. business_stakeholder.
Answer: C
Explanation:
Explanation
According to the Demand Workbench document, the role that can configure the parameters of the demand workbench that is provided with the base system is it_pps_admin. This role grants access to the Project Portfolio Suite application and allows the user to configure the demand workbench settings, such as the axes, the quadrants, the bubble size, and the color. The other options are not correct, as they are not roles that can configure the parameters of the demand workbench. The all roles option is too broad and does not specify a particular role. The business_stakeholder role grants access to the Business Stakeholder Portal and allows the user to view and submit demands. The it_project_manager role grants access to the Project Portfolio Management application and allows the user to create and update projects.
NEW QUESTION # 29
In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first:
- A. Create custom fields in your ServiceNow instance
- B. Export the project to XML format
- C. Configure the Project form
- D. Import your project
Answer: A
Explanation:
Explanation
In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first create custom fields in your ServiceNow instance that match the names and data types of the custom fields in Microsoft Project. This will allow you to map the custom fields using a transform map when importing the project. You can find more information about this process in the Product Documentation for ServiceNow.
NEW QUESTION # 30
Can an it_project_manager convert a task to a milestone?
- A. No, this can only be done by a system admin.
- B. No, the PPS admin role is also required.
- C. Yes, if the task is assigned to the project manager.
- D. Yes, by right-clicking on the task in the Planning Console.
Answer: D
Explanation:
Explanation
According to the Planning Console document, an it_project_manager can convert a task to a milestone by right-clicking on the task in the Planning Console and selecting Convert to Milestone. The other options are not correct, as they are not the ways to convert a task to a milestone. A system admin or a PPS admin role is not required for this action. The task assignment is not relevant for this action.
NEW QUESTION # 31
If a lens has four entities, which entity within the lens structure would not have a parent reference?
- A. Bottom entity
- B. Second-level entity
- C. Third-level entity
- D. Top-level entity
Answer: D
Explanation:
Explanation
According to the ServiceNow documentation1, a lens is a hierarchical structure that consists of entities and relationships. An entity is a data object that represents a business concept, such as a project, a demand, or a resource. A relationship is a link between two entities that defines how they are connected. A lens can have up to four levels of entities, each with a parent reference to the entity above it, except for the top-level entity, which has no parent reference. The top-level entity is the root of the lens and defines its scope and type. For example, a project lens has a project as the top-level entity, and a demand lens has a demand as the top-level entity.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-management/c
NEW QUESTION # 32
A project expense line is cost associated with a specific source, except for:
- A. Resource.
- B. Fixed Assets.
- C. Software.
- D. Program.
Answer: D
Explanation:
Explanation
According to the Project Expense Lines document, a project expense line is cost associated with a specific source, such as fixed assets, resource, or software. The program field on the project expense line form is not a source of cost, but a reference to the program that the project belongs to. Therefore, the correct answer is B.
Program. The other options are not correct, as they are sources of cost for a project expense line.
NEW QUESTION # 33
What information are users required to enter on a cost plan for a demand?
- A. Discount Rate %
- B. Functional currency
- C. Cost type
- D. Total planned cost
Answer: C
Explanation:
Explanation
According to the Cost plan breakdown document, users are required to enter the cost type for each cost plan line item. Cost type is a mandatory field that specifies the type of cost, such as labor, software, hardware, etc.
The other options are not required fields for a cost plan for a demand. Discount Rate % is an optional field that applies a discount rate to the cost plan. Total planned cost is a read-only field that displays the sum of the planned cost for all the cost plan breakdowns. Functional currency is a system property that defines the currency used for cost management.
NEW QUESTION # 34
How many WBS levels can be shown on the planning console?
- A. One.
- B. Two.
- C. No Limit.
- D. Three.
Answer: C
Explanation:
Explanation
According to the ServiceNow documentation1, the planning console can show as many WBS levels as desired, starting from the level 1 to the lowest system components. The WBS levels can be expanded or collapsed by clicking the plus or minus icons next to the task names. The planning console also allows users to create, edit, and delete tasks, as well as add dependencies, assign resources, and track progress.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
NEW QUESTION # 35
Which stage of the Now Create methodology includes Transition, Mobilize, Prepare and Conduct?
- A. Initiate
- B. Close
- C. Transition
- D. Prepare
Answer: C
Explanation:
Explanation
The Transition stage of the Now Create methodology includes the activities of Transition, Mobilize, Prepare and Conduct. This stage is focused on transitioning the solution from development to production, mobilizing the stakeholders for the go-live, preparing the environment and data for the launch, and conducting the final testing and validation. You can find more information about the Transition stage in the Now Create ebook or the Project Methodology website for ServiceNow.
NEW QUESTION # 36
Which of the following can be used to calculate planned cost when creating a resource plan?
Choose 2 answers
- A. Project rate
- B. Default rate
- C. Demand rate
- D. Rate card
Answer: A,D
Explanation:
Explanation
According to the ServiceNow documentation1, a rate card is a table that defines the hourly cost of labor for different roles or resources. A project rate is a fixed rate that is applied to all resources assigned to a project, regardless of their roles or individual rates. Both of these can be used to calculate the planned cost of a resource plan by multiplying the hours allocated to each resource by the corresponding rate. The other options are incorrect because:
A: Demand rate: A demand rate is a rate that is applied to a demand, not a resource plan. It is used to estimate the cost of fulfilling a demand before it is converted into a project2.
C: Default rate: A default rate is a rate that is applied to a resource when no other rate is specified. It is not a valid option for calculating the planned cost of a resource plan, as it is only used as a fallback option3.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
NEW QUESTION # 37
If a sub-project and parent project have different project currencies, this property should be set to true for cost roll-ups.
- A. com.snc.project.copy.additional_attributes
- B. com.snc.project.multicurrency.rollup_if_different
- C. com.snc.project.rollup_project_start_date
- D. com.snc.project.calculate_roi
Answer: B
NEW QUESTION # 38
The Business Unit field on a Project or Demand form displays values from a specific table. What type of field is this?
- A. List.
- B. Journal.
- C. Conditions.
- D. Reference.
Answer: D
Explanation:
Explanation
According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form is a reference field that displays values from the cmn_department table. A reference field stores a link to a record on another table, rather than storing the data directly in the field2.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/con
NEW QUESTION # 39
What does the project status report allow project managers to do?
Choose 2 answers
- A. Show historical trend of project KPI's
- B. View the WBS
- C. View the project Gantt chart
- D. Print as a PDF attachment
Answer: A,D
Explanation:
Explanation
The project status report allows project managers to do the following:
Show historical trend of project KPI's: The project status report displays the key performance indicators (KPIs) of the project, such as schedule variance, cost variance, and earned value. It also shows the historical trend of these KPIs over time, which helps project managers monitor the progress and performance of the project. You can find more information about the project status report KPIs in the Product Documentation for ServiceNow.
Print as a PDF attachment: The project status report can be printed as a PDF attachment and sent to the stakeholders or sponsors of the project. This helps project managers communicate the status and health of the project in a clear and concise format. You can find more information about the project status report PDF attachment in the Product Documentation for ServiceNow.
NEW QUESTION # 40
What are the default project template configuration records available in the Template Config module?
Choose 3 answers
- A. Project subtask
- B. Project task
- C. Project template
- D. Task
- E. Project
Answer: B,C,E
Explanation:
Explanation
the default project template configuration records available in the Template Config module are Project task, Project, and Project template. These records define the fields and values that are copied from the template to the project when a project is created from a template. The other options are incorrect because:
B: Project subtask: Project subtask is not a valid record in the Template Config module, as it is a child of the Project task record2.
D: Task: Task is not a valid record in the Template Config module, as it is a parent of the Project task record3.
1: 1 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/table-administration/con
NEW QUESTION # 41
Where is planned cost calculated from when requesting resources from a group and when resource role is specified?
- A. The task rate cards.
- B. The hourly rate of the specified role.
- C. The distribution costs
- D. The CI rate cards.
Answer: B
Explanation:
Explanation
According to the ServiceNow documentation1, when requesting resources from a group and when resource role is specified, the planned cost is calculated from the hourly rate of the specified role. The system uses the rate card associated with the resource plan to determine the hourly rate for each role. The other options are incorrect because:
A: The distribution costs: The distribution costs are the costs that are distributed across the project tasks based on the resource plan allocation2.
B: The task rate cards: The task rate cards are the rate cards that are applied to the project tasks, not the resource plan3.
D: The CI rate cards: The CI rate cards are the rate cards that are applied to the configuration items, not the resource plan4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
NEW QUESTION # 42
The RIDAC workflow can be modified by using which recommended feature?
- A. Workflow Editor
- B. Project Form
- C. Service Catalog
- D. Flow Designer
Answer: A
Explanation:
Explanation
According to the RIDAC (Risk, Issue, Decision, Action, and Request Changes) record entries for a project document, the RIDAC workflow can be modified by using the Workflow Editor, which is a graphical tool that allows you to create and edit workflows. The other options are not correct, as they are not recommended features for modifying the RIDAC workflow. The Project Form is used to create and update project records. The Flow Designer is used to automate processes without coding. The Service Catalog is used to order items and services.
NEW QUESTION # 43
Which plugin activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation?
- A. Resource Management
- B. Agile Development 2.0
- C. Ideation with PPM
- D. Test Management 2.0
Answer: C
Explanation:
Explanation
According to the Innovation Management document, the plugin that activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation is Ideation with PPM. This plugin enables the Innovation Management application, which allows organizations and employees to collect, vote on, manage, and collaborate on ideas from a centralized location. The other options are not correct, as they are not plugins that activate the Ideas module. Test Management 2.0 is a plugin that enables the Test Management
2.0 application, which allows users to create, plan, and execute tests. Agile Development 2.0 is a plugin that enables the Agile Development 2.0 application, which allows users to manage scrum or development work throughout the lifecycle. Resource Management is a plugin that enables the Resource Management application, which allows users to manage resource plans and allocations.
NEW QUESTION # 44
Users with what role can be considered for resource planning?
- A. pps_resource.
- B. it_pps_user.
- C. it_project_user.
- D. it_user.
Answer: A
Explanation:
Explanation
According to the ServiceNow Resource Management document, users with the pps_resource role can be considered for resource planning, as this role grants access to the Resource Management application and allows the users to view and update their resource allocations. The other options are not correct, as they are not roles that are related to resource planning. The it_project_user role grants access to the Project Portfolio Management application and allows the users to create and update projects. The it_user role grants access to the IT Service Management application and allows the users to manage incidents, problems, and changes. The it_pps_user role grants access to the Project Portfolio Suite application and allows the users to manage portfolios, programs, and projects.
NEW QUESTION # 45
If a project manager is responsible for approving time sheets or submitting time cards on behalf of team members, they should be given what role?
- A. approval_admin.
- B. timecard_admin.
- C. form_admin.
- D. activity_admin.
Answer: B
Explanation:
Explanation
According to the ServiceNow documentation1, the timecard_admin role can approve time sheets or submit time cards on behalf of team members. This role also has the ability to create and modify time sheet policies, time sheet groups, and time sheet periods. The other options are incorrect because:
A: activity_admin: The activity_admin role can create and modify activities, activity sets, and activity plans2.
C: form_admin: The form_admin role can create and modify forms, form sections, and form layouts3.
D: approval_admin: The approval_admin role can create and modify approval rules, approval groups, and approval stages4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/ref
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/con
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/approvals/concept/c_Ap
NEW QUESTION # 46
Which property controls the changes in cost and resource plans with respect to the change in the start date of a demand or project?
- A. 'Rollup project start date from tasks'.
- B. 'Enable altering of planned date for task in WIP/Closed'.
- C. 'Calculate ROI percentage based on a project's estimated cost and its net value'.
- D. 'Change Resource Plan, Cost Plan and Benefit Plan Start Date with Demand or Project Start Date Change'.
Answer: D
Explanation:
Explanation
According to the ServiceNow documentation1, this property controls whether the start dates of the resource plan, cost plan, and benefit plan are automatically updated when the start date of the demand or project is changed. If this property is set to true, then the plans will be shifted by the same number of days as the demand or project start date change. If this property is set to false, then the plans will not be affected by the demand or project start date change.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
NEW QUESTION # 47
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