[Apr-2023] The ITIL ITIL-4-Foundation Exam Test For Brief Preparation
Revolutionary Guide To Exam ITIL Dumps
NEW QUESTION # 262
Which dimension includes a workflow management system?
- A. Information and technology
- B. Organizations and people
- C. Partners and suppliers
- D. Value streams and processes
Answer: D
NEW QUESTION # 263
Which ITIL guiding principle recommends using existing services, processes and tools when improving
services?
- A. Keep is simple and practical
- B. Focus on value
- C. Progress iteratively with feedback
- D. Start where you are
Answer: D
NEW QUESTION # 264
What is used to link activities within the service value chain?
- A. Service desk
- B. Opportunity, demand and value
- C. Service level agreements
- D. Inputs, outputs and triggers
Answer: B
NEW QUESTION # 265
Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule
- A. 1 and 3
- B. 1 and 2
- C. 3 and 4
- D. 2 and 4
Answer: B
NEW QUESTION # 266
Which is the FIRST thing to consider when focusing on value?
- A. Ensuring value is co-created by improvement initiatives.
- B. Identifying the service customer who will receive value
- C. Understanding what is valuable to the service consumer
- D. Defining customer experience and user experience
Answer: B
Explanation:
When focusing on value, the first step is to know who are the customers and key stakeholders being served. Next, it is important to have an understanding of what consitutes value from the consumer's perspective.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=When%20focusing%20on%20value%2C%20the,value%20from%20the%20consumer's%20perspective.
NEW QUESTION # 267
Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.
- A. Requirements
- B. products
- C. Suppliers
- D. Resources
Answer: A
NEW QUESTION # 268
Which statement about service offerings is CORRECT?
- A. Service offerings include the transfer of goods from the consumer to the prowler
- B. The same product can be used as a basis for more than one service offering
- C. Service offerings describe how providers and consumers cooperate to co-create value
- D. Each service should be described to consumers as a single service offering
Answer: B
NEW QUESTION # 269
Which statement about the 'four Ps' of service design is CORRECT?
- A. Products refers to producers and metrics
- B. People refers to technology and tools
- C. Processes refers to skill and training
- D. Partners refers to suppliers and vendors
Answer: D
Explanation:
Explanation
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NEW QUESTION # 270
Which statement about the 'service request management' practice is CORRECT?
- A. Service requests are fulfilled using simple workflows
- B. A new workflow is created for each type of request
- C. Additional approval is sometimes needed for restoration of service
- D. Financial authorization is sometimes required for service requests
Answer: A
NEW QUESTION # 271
What can be described as an operating model for the creating and management of products and services?
- A. Guiding principles
- B. Practices
- C. Governance
- D. Service value chain
Answer: D
Explanation:
Explanation/Reference: https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operating-model-itil-4.aspx
NEW QUESTION # 272
Which is NOT a component of the service value system?
- A. The four dimensions of service management
- B. Practices
- C. Governance
- D. The guiding principles
Answer: A
NEW QUESTION # 273
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
- A. Service level management
- B. Continual improvement
- C. Information security management
- D. Monitoring and event management
Answer: C
NEW QUESTION # 274
When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?
- A. Assessment results
- B. KPI reports
- C. Improvement plans
- D. Business objectives
Answer: B
NEW QUESTION # 275
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
- A. Each iteration should be designed before starting the initiative and implemented without feedback
- B. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
- C. Each iteration should be continually re-evaluated based on feedback
- D. Feedback should only be taken into account when one iteration fails to meet its objective
Answer: C
NEW QUESTION # 276
What must always be done before an activity is automated?
- A. Check that suitable new technology has been purchased
- B. Ensure the solution removes the need for human intervention
- C. Check that the activity has already been optimized
- D. Ensure that DevOps has been successfully implemented
Answer: C
NEW QUESTION # 277
Which function is responsible for the management of a data centre?
- A. Service desk
- B. Technical management
- C. Application management
- D. Facilities management
Answer: D
NEW QUESTION # 278
What are typically recognized through notifications created by an IT service, CI or monitoring tool?
- A. Requests
- B. Problems
- C. Events
- D. Incidents
Answer: C
NEW QUESTION # 279
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?
- A. Service desk
- B. Change enablement
- C. Supplier management
- D. Relationship management
Answer: D
NEW QUESTION # 280
Which is a risk that might be removed from a service consumer by an IT service?
- A. Cost of purchasing servers
- B. Failure of server hardware
- C. Security breach
- D. Service provider ceasing to trade
Answer: B
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/
NEW QUESTION # 281
How does customer engagement contribute to the 'service level management' practice?
1.It captures information that metrics can be based on
2.It ensures the organization meets defined service levels
3.It defines the workflows for service requests
4.It supports progress discussions
- A. 1 and 4
- B. 1 and 2
- C. 3 and 4
- D. 2 and 3
Answer: A
NEW QUESTION # 282
Where are the details of the required performance outcomes of a service denned?
- A. Service offerings
- B. Service level agreements
- C. Service components
- D. Service requests
Answer: B
NEW QUESTION # 283
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?
- A. Service level management
- B. Incident management
- C. Service request management
- D. Change management
Answer: B
Explanation:
Explanation
The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. Incident management can have an enormous impact on customer and user satisfaction, and the perception of those stakeholders of the service provider.
https://www.bmc.com/blogs/itil-incident-management/
NEW QUESTION # 284
Which Guiding principle says that it is not usually necessary to build something new?
- A. Think and work holistically
- B. Focus on value
- C. Progress iteratively with feedback
- D. start where you are
Answer: D
NEW QUESTION # 285
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