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NEW QUESTION # 21
For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note:
There are 2 correct answers to this question.
- A. When you need to plan an appointment at the customer
- B. When you need to record a problem for the customer
- C. When you need to send an engineer to the customer
- D. When you need to set up a meeting with the customer
Answer: B,C
NEW QUESTION # 22
What functionality is possible when the smart formtemplate is set to translation status? Choose the correct answer.
- A. The template can be Edited
- B. The template can be assigned to an equipment
- C. The template can be assigned to an activity
- D. The template can be exported to XML format
Answer: D
NEW QUESTION # 23
After an existing template has been modified and released, what options are given to the user? Note: There are
2 correct answers to this question.
- A. Export other versions.
- B. Deactivate other versions.
- C. Delete other versions.
- D. Reactivate other versions.
Answer: B,C
NEW QUESTION # 24
The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?
- A. Drop-down list
- B. Attachments
- C. Picker
- D. Series
Answer: D
NEW QUESTION # 25
Which Actions are available for a Service Techncian with in an activity report? Note: There are 3 correct answers to this question.
- A. Create Effort
- B. Create Equipment
- C. Add Smartform
- D. Edit Business Partner
- E. Send as E-mail
Answer: A,B,C
NEW QUESTION # 26
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.
- A. Record the incident via the website
- B. Monitor the Execution Stage
- C. Scan a QR Code
- D. Record the Progress of the Incident
- E. Assign parts to the incident
Answer: A,B,C
NEW QUESTION # 27
Which features are available in the Smartform designer? Note: There are 3 correct answers to this question.
- A. Import translations
- B. Create custom elements
- C. Design new icons
- D. Preview report
- E. Copy template
Answer: A,D,E
NEW QUESTION # 28
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By Setting the relevant workflow step
- B. By opening the Service assignments.
- C. By adding a checklist
- D. By navigating to the address on the Service assignments.
Answer: A
NEW QUESTION # 29
Whichof the following elements can be used in Smart forms? Note: There are 3 correct answers to this question.
- A. Picker, Series, Status, Text Input
- B. Picker, Description, Series, Status
- C. Picker, Status , Series , Number Input
- D. Status, Series, Attachment, Text Input
- E. Picker, Formula, Series, Status
Answer: A,C,D
NEW QUESTION # 30
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.
- A. Define value mapping for product types
- B. Setup IFlows in CPI
Answer: A,B
NEW QUESTION # 31
How can you set up user authorizations in Administration module in SAP Field Service management?
Note: There are 2 correct answers to this question.
- A. Assign users to permissions
- B. Assign user groups to permissions
- C. Assign permissions to user groups
- D. Assign User groups to users
Answer: C,D
NEW QUESTION # 32
You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.
- A. A planner can create service calls with reserved materials from an integrated ERP system.
- B. You can approve consumed reserved materials in the Time and Material journal.
- C. You can plan and reserve materials in both the Web and mobile applications.
- D. The system will update the inventory count of reserved materials in a standalone scenario.
Answer: A,C
NEW QUESTION # 33
You are an administrator who needs to activate the Reserved Materials feature in the mobile app. Which permission operations must you maintain for the RESERVEDMATERIAL object type? Note: There are 2 correct answers to this question.
- A. Delete
- B. Read
- C. Create
- D. Update
Answer: B,D
NEW QUESTION # 34
Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.
- A. When you need to set up a meeting with a customer
- B. When you need to plan an Appointment at the Customer
- C. When you need to record a problem for a customer
- D. When you need to send an Engineer to the customer
Answer: C,D
NEW QUESTION # 35
What are the SAP Field service management service call statuses that can be mapped to ERP? Note:
There are 3 correct answers to this question.
- A. Released
- B. Cancelled
- C. Technically complete
- D. Ready to Plan
- E. Finished
Answer: B,C,D
NEW QUESTION # 36
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