DumpsActual CRT-251 Real Exam Question Answers Updated [Jan 08, 2022]
Easily To Pass New Salesforce CRT-251 Dumps with 66 Questions
NEW QUESTION 18
Universal Containers tracks both customer issues and user issues.
A customer issue can be logged as:
new
working
closed
A user issue can be logged as:
new
waiting for reply
closed
What features should a System Administrator use to track both case types?
- A. Support Processes and Record Types
- B. Record Types and Page Layouts
- C. Process Builder and Page Layouts
- D. Automated Case Users and Workflows
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 19
Sales directors at Northern Trail Outfitters (NTO) need access to edit opportunity fields in the case of last minute updates once the sales stage reaches Negotiation/Review; however, sales representatives should not have editing rights at that stage.
Which solution should the consultant advise?
- A. Change the field-level security for sales representatives to restrict field access based on the sales stage.
- B. Modify the profile for sales directors to enable the "Modify All" object permission for opportunities.
- C. Create a workflow rule to enable field access for sales directors based on the sales stage.
- D. Create a validation rule to enforce field access based on the sales stage and a custom permission.
Answer: D
NEW QUESTION 20
How is the campaign influence for opportunities impacted when a contact is associated to an opportunity in a contact role, if the influence timeframe for a campaign is 60 days?
- A. Campaigns in which a contact became a member within the last 60 days will be associated and displayed in Campaigns with Influenced Opportunities Report.
- B. Sales reps can choose which campaigns created within the last 60 days should be added to the campaign influence related list.
- C. All campaigns created within the last 60 days will be added to the campaign influence related list.
- D. All contacts associated with campaigns will be added to the campaign influence related list.
Answer: A
NEW QUESTION 21
The sales representatives at Universal Containers use various email applications and often receive important customer emails where they are away from the office. Sales management wants to ensure sales representatives are recording email activity with customers in Salesforce while they are away from the office.
Which solution should a consultant recommend to meet this requirement?
- A. Download and install a Salesforce universal connector for their smartphones and computers.
- B. Download and install the Salesforce for Outlook connector on their smartphones and computers.
- C. Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.
- D. Forward emails using their Email-to-Salesforce email address from their smartphones and computers.
Answer: D
NEW QUESTION 22
A consultant has created a custom formula field on Opportunity that multiples the Opportunity Amount by the Account's Discount field. Which Currency will the formula field use for its value if the Opportunity and the Account records have different Currencies?
- A. The User currency
- B. The Corporate currency
- C. The Opportunity currency
- D. The Account currency
Answer: A
NEW QUESTION 23
Universal Containers is planning to implement Salesforce Sales Cloud to support its professional services division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contract detail pages.
What should a consultant recommend to meet this requirement?
- A. Enable Salesforce Console for Sales to see customer purchasing activity.
- B. Create a global publisher action to view all customer purchasing activity.
- C. Create a custom object related to the account, contact, and contract objects.
- D. Enable the Orders object in Salesforce to track customer purchases.
Answer: D
NEW QUESTION 24
Universal Containers is planning to implement Salesforce Sales Cloud to support its professional services division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contact detail pages.
What should a consultant recommend to meet this requirement?
- A. Enable Salesforce Console for Sales to see customer purchasing activity.
- B. Create a global publisher action to view all customer purchasing activity.
- C. Create a custom object related to the account, contact, and contract objects.
- D. Enable the Orders object in Salesforce to track customer purchases.
Answer: D
NEW QUESTION 25
The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org.
How can the Consultant ensure that Leads are converted into either a business Account or a person Account where appropriate?
- A. Ensure the Person Account checkbox on the Lead is checked prior to conversion.
- B. Ensure that there are separate record types for business Account Leads and person Account Leads.
- C. Ensure the Company field is left blank to ensure it is converted into a person Account.
- D. Ensure the Company field is populated with "Person" to ensure it is converted into a person Account.
Answer: C
NEW QUESTION 26
Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global user base.
With previous sales automation applications, the company had slow adoption of the new solution. Which three Sales Cloud deployment factors should be considered to help ensure adoption? (Choose three.)
- A. Management communications
- B. Training in local language
- C. Sales rep quota targets
- D. Maintenance release schedule
- E. Type of training delivered
Answer: A,B,E
NEW QUESTION 27
A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.
What application behavior should the user expect?
- A. The user will be able to continue working and start new sessions.
- B. The user will be to continue working, but will be unable to start any new sessions.
- C. The user will be logged out and any unsaved work-in-process will be lost.
- D. The user will be logged out and any unsaved work-in-process will be saved.
Answer: C
NEW QUESTION 28
Universal Containers is onboarding ten new employees in two weeks.
Which two methods should a System Administrator use to create user records in Salesforce without activating them? (Choose two.)
- A. Create them with the User Import Wizard and ensure that Active is unchecked.
- B. Create a .cvs file ensuring that IsActive = False, and use the data loader to insert.
- C. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.
- D. Schedule a Time-Dependent Workflow to create users in two weeks.
Answer: B,C
NEW QUESTION 29
During end-to-end testing, the test users log issues stating that the solution is not working according to what they expected. The stakeholders have signed off on the solution.
What should a Consultant do to remedy this?
- A. Contact key stakeholders to determine if a change to the requirements is necessary.
- B. Address these issues during the sign-off stage.
- C. Set up a meeting with test users and do a requirements workshop.
- D. Revise the solution to meet the needs of the test users and develop training materials for the full team.
Answer: A
NEW QUESTION 30
What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range?
- A. The user will not be able to log in at all.
- B. The user will be able to log in after the computer is activated.
- C. The user will be able to log in after answering a security question.
- D. The user will be able to log in without activating the computer.
Answer: B
NEW QUESTION 31
A salesperson at Northern Trail Outfitters (NTO) cannot view a contact's information from social profiles.
NTO has Social Accounts and Contacts turned on in its account.
Why is the salesperson unable to access the information?
- A. Universal Containers must install an APP Exchange package to access public profile information for its users.
- B. The fields configured by Universal Containers' administrator on the contact page layout are missing.
- C. The link to the Facebook profile is NOT configured with the administrator password to access detailed information.
- D. The information shown is based on the sales representative's social connection with the contact.
Answer: D
NEW QUESTION 32
Universal Containers uses a seven-step selling methodology. Each sales stage corresponds with a step in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage should NOT contribute to the forecast. Which two actions should a consultant recommend to meet these requirements?
(Choose two.)
- A. Override the forecast to be 0$ for first stage opportunities.
- B. Instruct sales users to enter 0$ for the opportunity amount.
- C. Assign 0% probability to the first sales stage.
- D. Configure the first stage with the omitted forecast category.
Answer: C,D
NEW QUESTION 33
Universal Containers plans to implement lead management functionality for channel sales representatives who need to push pre-qualified leads to their partners. Partners need the ability to access and update the leads assigned to them. Which solution should a consultant recommend for this scenario?
- A. Configure a separate leas record type and page layout for the Partner Community.
- B. Create a task for a partner when a new lead is created and assign the task to the partner in the Partner Community.
- C. Create a customized site where partners can self-register and access their leads.
- D. Add the leads tab to the Partner Community and configure partner profiles to access leads.
Answer: D
NEW QUESTION 34
Universal Containers sells three unique products and each product has its own sales process. The company qualifies prospects for the three products in a consistent manner; however, once the customer has shown interest, the sales representatives must follow the relevant product's sales process.
Which two solutions should a consultant recommend to meet these requirements? (Choose two.)
- A. Define the default opportunity teams for each opportunity record type.
- B. Define sales processes to map to each opportunity record type.
- C. Configure opportunity record types for each sales process.
- D. Create sales stages that align with opportunity record types.
Answer: B,D
NEW QUESTION 35
What type of field do Administrators use when creating a junction object?
- A. Master-detail
- B. Text area
- C. Look-up
- D. Formula
Answer: A
Explanation:
Explanation/Reference:
Reference: https://help.salesforce.com/articleView?id=relationships_manytomany.htm&type=5
NEW QUESTION 36
Universal Containers recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by the number of daily logins. Which two measures of sales user adoption should be considered? (Choose two.)
- A. Completeness of records entered into the new system
- B. Number of neglected opportunities over time by role
- C. Number of reports exported to Excel for analysis
- D. Overall effectiveness of mass email campaigns
Answer: A,B
NEW QUESTION 37
Management at Northern Trail Outfitters wants to see forecast numbers by all sales representatives and by multiple product groups.
Which two actions should a consultant recommend to meet these requirements? (Choose two.)
- A. Implement Collaborative Forecasting with product family.
- B. Implement Collaborative Forecasting with quota attainment.
- C. Build a forecast list view by product family group.
- D. Build a custom forecast report showing product groups.
Answer: A,B
NEW QUESTION 38
Which two solutions should a consultant recommend if a sales process requires opportunities to have associated product line items before moving the opportunity to the negotiation stage? (Choose two.)
- A. Ensure that all sales representatives have access to at least one PriceBook when creating product lines.
- B. Configure the opportunity record types to enforce product line item entry before selecting the negotiation stage.
- C. Define a workflow rule that automatically defaults to a PriceBook and product line item when selecting the negotiation stage.
- D. Configure a validation rule that tests the Has Line Item and Stage fields for the correct condition.
Answer: A,D
NEW QUESTION 39
The sales management team of Universal Containers has noticed that opportunities are taking longer to close.
Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days.
Which two reporting tools can the sales management team leverage to help determine the cause? (Choose two.)
- A. Dashboard of opportunity stage duration
- B. Report on campaign return on investment (ROI)
- C. Dashboard of month-over-month trend of lead conversions
- D. Report on the discount approval time for quotes
Answer: A,D
NEW QUESTION 40
The members of an opportunity team at Universal Containers are working together to close an opportunity. The sales engineer on the team is having trouble keeping up with the active quote. How can the sales engineer identify the opportunity's active quote?
- A. Reference the synced quote field on the opportunity record.
- B. Follow the opportunities' quotes in Chatter.
- C. Reference the last modified date on the quotes.
- D. Reference synced quote history on the opportunity.
Answer: A
NEW QUESTION 41
A premier customer for Universal Containers needs access to confidential product roadmap information. Which two steps should a sales representative take to securely send this information using content delivery? (Choose two.)
- A. Remove access to content after a specified date.
- B. Require the customer to enter a password to view the content.
- C. Require the customer to enter a security token to download the content.
- D. Require the recipient to log into Salesforce to access the content.
Answer: A,B
NEW QUESTION 42
What is the recommended approach to relate a Person Account to another Account?
- A. Add the Person Account to the Account owner's default team.
- B. Add the Person Account to the Partners Related List.
- C. Add the Person Account to the Contact Roles.
- D. Add the Person Account to the Account Team.
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 43
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