Avaya Aura® Core Components Support Certified : 72201X Exam

  • Exam Code: 72201X
  • Exam Name: Avaya Aura® Core Components Support Certified Exam
  • Updated: Aug 10, 2026
  • Q & A: 96 Questions and Answers

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Avaya 72201X Exam Syllabus Topics:

SectionWeightObjectives
Avaya Aura Core Architecture20%- Component roles and interactions
- Deployment models
- System architecture overview
Call and Message Flows20%- SIP trunking and interworking
- Call routing and session management
- Registration and authentication
Avaya Aura Core Components25%- Media Server and Gateways
- System Manager
- Communication Manager
- Session Manager
Fundamental Voice Network Processes & Standards20%- QoS and voice quality
- RTP/media streams
- SIP protocol fundamentals
Maintenance, Troubleshooting & Recovery15%- Backup, restore and disaster recovery
- Monitoring and logging
- Fault isolation and resolution

Avaya Aura® Core Components Support Certified Sample Questions:

1. SIP user 1011111 and SIP user 1011112 are both based on the same Session Manager with access to a CM Evolution server. Given the following actions:
Session Manager searches for the called party in the SIP registry, finds it, registers it and routes the call to it.
SIP user 1011111 calls SIP user 1011112, and an Invite request is sent to Session Manager.
Session Manager verifies SIP user 1011111 in the SIP registry and authenticates it. Session Manager checks the SIP user's profile for sequenced applications and (in this example) routes the request to Communication Manager.
Endpoints negotiate codecs and media, and RTP is sent between endpoints.
Communication Manager receives the request from Session Manager, carries out full-call model processing for both endpoints, and routes the call back to Session Manager.
If 1011111 makes a call to 1011112, in which order will the actions take place?

A) 2, 3, 5, 4, 1
B) 1, 2, 3, 5, 4
C) 2, 1, 3, 5, 4
D) 2, 3, 5, 1, 4
E) 2, 3, 1, 4, 5


2. Which critical Avaya Aura Communication Manager (CM) information can be obtained from the ECS log located in the /var/log/ecs directory? (Choose all that apply.)

A) Capacity and certificate status
B) Denial events
C) Alarms and errors
D) Status of System Manager
E) A log of system restarts
F) Licensing status


3. The client has finished deploying Avaya Aura Communication Manager (CM) and has signed a service contract with Avaya for technical support.
What should the system administrator do in CM to allow Avaya services to log in and support the platform?

A) Contact Avaya services and request login credentials
B) Run EASGManage -disableEASG command
C) Run EASGManage -enableEASG command
D) Enable remote access in CM SAT
E) Run EASGTurnOn command


4. You notice that the Entity_Link between your Session Manager and Communication Manager is down.
From Communication Manager, which four commands can be used to verify the health of this SIP link?
(Choose four.)

A) Show entity-links
B) List network-interfaces
C) Status trunk
D) Status signaling group
E) Display link-monitoring
F) statapp
G) List trace station
H) Status health


5. A SIP station to SIP station call on a single Feature or Evolution Server uses four signaling legs between CM and SM (not including the initial off-hook imsorig). When does Communication Manager insert the shortcut flag during call processing?

A) during the routing phase (imsroute) of call processing
B) during the origination phase (imsorig) of call processing
C) during the termination phase (imsterm) of call processing
D) during the initialization phase (imsinit) of call processing
E) during the dialing analysis phase (imsdialana) of call processing


Solutions:

Question # 1
Answer: D
Question # 2
Answer: C,E
Question # 3
Answer: C
Question # 4
Answer: A,C,D,G
Question # 5
Answer: B

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