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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which two statements about a completion code are true? (Choose two)

A) When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
B) Completion codes are hard coded and new completion codes cannot be created.
C) One needs to include a system completion code in CCW to use a completion code.
D) When using a custom completion code, it needs to be included in a contact strategy.

2. Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A) The correct number of AAEP and POM licenses for features required.
B) Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
C) A separate application server is required to run POM applications.
D) H.323 or SIP ports configured and in service.
E) A remote database.

3. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A) Ensure that the Short Message Service (SMS) server is not down.
B) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
C) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
D) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
E) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.

4. After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?

A) Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.
B) Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.
C) Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
D) You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.

5. You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report.
What should you do to fix the problem?

A) On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
B) Start your Media Processing Platform (MPP) servers.
C) On the Report Data Configuration page of the EPM, enable Periodic Download.
D) On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.

Solutions: